What are the responsibilities and job description for the Account Manager position at CVS Health?
Retain and renew existing business
Upsell products
Manage service
Build and maintain broker and plan sponsor relationships
Achieves individual cross-sell growth/retention targets and customer satisfaction levels.
Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer's objectives, financial position, and employee benefits strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna Executives tactical components of the account team's business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovative ways to show customers the value of the products and services they have purchased.
Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
May lead and mentor account managers to resolve simple and complex issues and develop solutions proactively.
Takes the lead on the management of the integration of clients and Aetna's internal organization, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.
Educates customers on Aetna Specific policies, product information, and procedures as well as industry issues and related current topics.
Pay Range
The typical pay range for this role is:
Minimum: 48,300
Maximum: 99,300
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
1-3 years sales/account management experience in the group health insurance industry
Preferred Qualifications
Prefer prior history of insurance carrier account management
Life/Health License
Prior industry experience
Education
Bachelors or equivalent experience
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.