Patient Intake Coordinator

Job Description
Join the Coram/CVS team as a Patient Intake Coordinator and you will support the branch with the initial admission of patients onto service with the Company. In this role, you will maintain communication and workflow between the branch, Sales staff, Insurance Verification team, and referral sources, helping to ensure new patients are receiving excellent care while on our services.

As a Patient Intake Coordinator you...

-collects demographics and insurance information on patients and acts as the primary contact for new and existing accounts.
-investigate type and level of insurance coverage to assess patient eligibility for the program
- communicate with medical professionals and insurance company personnel to expedite patient eligible into program
- resolves reimbursement issues with accounts, sales force, and management.
- completes data entry to ensure accuracy of reporting and outcomes
- Investigates data entry issues to correct data warehouse reports
- Enters initial patient delivery ticket with a appropriate billing information.
- Monitors computerized reports to avoid delays in customer billing information.
- Confirms the timely resolution to un-voucherables.
- Performs other duties and responsibilities as assigned.

Challenge your healthcare training or current administration knowledge and customer services skills to make a difference in a patient’s life by supporting new patient referrals and admissions. Individuals who can balance compassion and kindness with professionalism and customer service will thrive in this position. Become part of the CVS Health family by joining a growing sector of the healthcare industry, offering a rewarding career and opportunity for advancement.

Coram CVS/specialty infusion services is a Fortune 7 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.

Learn more about us: https://www.youtube.com/user/CoramHealthcare or https://www.youtube.com/user/CVSPharmacyVideos

Required Qualifications
- minimum one year of related experience.
- Strong service orientation and customer service attitude
- effective verbal and written communication skills
- excellent detail orientation and time management skills.
-proficiency with Microsoft business software

Preferred Qualifications
-great customer service and communication skills
- proficient with computer skills
- Background in insurance, benefit verification, and authorization process

Education
Verifiable High School Diploma or GED is required.

Business Overview
It’s a new day in health care.


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.