Patient Support Coordinator - MinuteClinic

Job Description
As a Patient Support Coordinator, you will work to resolve patient billing and insurance inquiries, as well as respond to patient inquires related to visits, treatments, and services. You will be responsible for answering incoming calls related to MinuteClinic visits, patient billing statements, issues related to possible customer reimbursements, resolving patient payment concerns related to MinuteClinic claims, and other general inquiries. You will be responsible for providing concise medical and prescription information in accordance with HIPAA compliance requirements, including but not limited to recent visits, follow up inquiries, and medical records. Additionally, you will work with other areas within MinuteClinic to obtain the necessary information to resolve patient concerns, insurance billing issues, and all service-related inquires while ensuring the utmost level of customer satisfaction in accordance with CVS Health's values.

Training is from 9:00 AM - 5:30 PM and typically 3 weeks, followed by 2 weeks of 9:00 AM-5:30 PM shifts. After training is completed, shifts will 1:00 PM-9:30 PM weekdays and Saturday from 9:00 AM-5:30 PM. Days off will include Sundays and one weekday.

Required Qualifications
- 1+ year(s) of customer service experience, preferably in a high-volume call center.
- 1+ year(s) of experience using Microsoft Excel, Word, and/or Outlook in a professional or academic setting

Preferred Qualifications
- Experience with Electronic Medical Records and data entry
- Experience in medical insurance verification and explaining coverage to patients
- Healthcare billing experience
- Inbound call center experience in a high-volume or fast-paced customer service setting

Education
- Verifiable High School Diploma or GED required

Business Overview
It’s a new day in health care.


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.