What are the responsibilities and job description for the Senior Account Manager position at CVS Health?
Job Description
The Account Manager is the relationship manager and account professional assigned to a portfolio of customers within National Accounts. The Account Manager leads the governance process of the Account Management Operating Model. They are the resident guru when it comes to plan of benefits, account set up, plan sponsor reporting and operations. They are responsible for cultivating a relationship with the primary day to day customer contacts and supporting all renewal and relationship management activities.• Achieves retention targets and customer satisfaction levels aligned to Aetna products and services.• Development of strong relationships and execution of processes and workflows that effectively meet customer and Plan Sponsor needs.• Develops and executes customer product/plan administration.• Meets with customers at least monthly to discuss service levels and expectations, share process improvements, discuss operation of plans, identify gaps in service levels, determine root causes and develop solutions.• Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement• Responds to customer's requests for claim analysis, plan design changes, and benefit questions and clarifications• Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer's objectives, financial position and employee benefit strategy whileproviding cross-sell opportunities and profitable revenue and growth to Aetna.• Executes tactical components of the account team's business plan for each customer.• Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.• Supports all plan administration activities, including installation, plan set-up, eligibility, billing and drafting, and open enrollment strategy by working proactively with support areas• Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovative ways to show customers the value of the products and services they have purchased from Aetna.• Proactively identifies potential service issues and takes steps to resolve those service issues that arise.• May lead and mentor account managers to resolve simple and complex issues and develop solutions proactively.• Educates customers on Aetna specific policies, product information, and procedures as well as industry issues and related current topics
Pay Range
The typical pay range for this role is:
Minimum: 60,300
Maximum: 130,000
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
- 5 -10 years' service, National Accounts sales and/or account management experience in employer sponsored benefit products with a health plan(s), consulting, brokerage(s), or employer(s).- Proven track record of maintaining customer accounts through exceptional service. Must be detail oriented & able to multi-task.- Insurance license for Life and Health Producer in residence state required or obtain within 90 days of hire.
Preferred Qualifications
Experience delivering similar products and services via health plans or consulting / brokerage, to large National Accounts sized employers (more than 5,000 employees) and their employee benefit plans as sold and serviced by Aetna.
Education
Associates degree or equivalent experience (HS diploma 2 years relevant experience)
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
The Account Manager is the relationship manager and account professional assigned to a portfolio of customers within National Accounts. The Account Manager leads the governance process of the Account Management Operating Model. They are the resident guru when it comes to plan of benefits, account set up, plan sponsor reporting and operations. They are responsible for cultivating a relationship with the primary day to day customer contacts and supporting all renewal and relationship management activities.• Achieves retention targets and customer satisfaction levels aligned to Aetna products and services.• Development of strong relationships and execution of processes and workflows that effectively meet customer and Plan Sponsor needs.• Develops and executes customer product/plan administration.• Meets with customers at least monthly to discuss service levels and expectations, share process improvements, discuss operation of plans, identify gaps in service levels, determine root causes and develop solutions.• Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement• Responds to customer's requests for claim analysis, plan design changes, and benefit questions and clarifications• Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customer's objectives, financial position and employee benefit strategy whileproviding cross-sell opportunities and profitable revenue and growth to Aetna.• Executes tactical components of the account team's business plan for each customer.• Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.• Supports all plan administration activities, including installation, plan set-up, eligibility, billing and drafting, and open enrollment strategy by working proactively with support areas• Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovative ways to show customers the value of the products and services they have purchased from Aetna.• Proactively identifies potential service issues and takes steps to resolve those service issues that arise.• May lead and mentor account managers to resolve simple and complex issues and develop solutions proactively.• Educates customers on Aetna specific policies, product information, and procedures as well as industry issues and related current topics
Pay Range
The typical pay range for this role is:
Minimum: 60,300
Maximum: 130,000
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
- 5 -10 years' service, National Accounts sales and/or account management experience in employer sponsored benefit products with a health plan(s), consulting, brokerage(s), or employer(s).- Proven track record of maintaining customer accounts through exceptional service. Must be detail oriented & able to multi-task.- Insurance license for Life and Health Producer in residence state required or obtain within 90 days of hire.
Preferred Qualifications
Experience delivering similar products and services via health plans or consulting / brokerage, to large National Accounts sized employers (more than 5,000 employees) and their employee benefit plans as sold and serviced by Aetna.
Education
Associates degree or equivalent experience (HS diploma 2 years relevant experience)
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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