Senior Analyst, Program Management

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Care Management Design team, as part of the Aetna Clinical Solutions, Clinical Innovation and Cross-Enterprise Partnerships Team, is expanding our team and services. The Senior Analyst assists in cross-enterprise and business unit initiatives by leading/managing all aspects of projects and initiatives focused on innovation, growth, and process improvement for the Duals Special Needs care management program. Responsible for providing analysis, presentation, and other support materials within areas of expertise; and developing new areas of expertise. Develop relationships with internal peers, external consultants and cross-functional team members as required in support of initiatives. Supports resolution of problems of a short-term nature with moderate supervision and develops capacity to address mid and longer-term issues. The Senior Analyst must be innovative and not afraid to challenge existing ways of working to continuously improve and enhance our care model and care delivery mechanisms.

Required Qualifications

• Project planning experience with a focus on strategy design and implementation, program planning and implementation, preferably in a health plan or health care setting
• Ability to innovate and ideate solutions to operational challenges
• Demonstrates an ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm
• Demonstrated experience successfully implementing change in complex organizations, including development of presentation and support materials to successfully implement strategy initiatives, program scaling, and change management
• Experience utilizing analytical, problem solving and communication skills
• Ability to effectively communicate with all levels of the organization
• Strong technical skills and proficiency in the utilization of Visio, Excel, Word, PowerPoint and QuickBase
• Experience working across mid-sized cross-functional initiatives, with a moderate degree of complexity
• Demonstrated relationship management skills at peer level
• Experience with Process Mapping and Workflow Documentation
• Strong organizational and time management skills
• Experience working remotely and leading matrix teams are both essential to success in this role

Preferred Qualifications

• Knowledge of internal systems such as ATV, MedCompass, Dynamo or Salesforce is preferred
• Knowledge of Special Needs Plan regulatory and operational requirements is preferred

Education

• Bachelor's Degree or 3 to 5 years Equivalent Experience

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. 

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution. 

Salary : $43,700 - $105,100