What are the responsibilities and job description for the Assistant Manager position at Cy Drake locksmiths?
Job Summary:
We are seeking a dedicated Assistant Manager to support the daily operations of our locksmith business. The ideal candidate will assist in overseeing staff, managing inventory, and ensuring excellent customer service.
Duties:
- Assist the Store Manager in daily tasks and responsibilities
-Scheduling service calls and repair tickets
-Learning technical locksmithing skills
- Supervise and train staff members on product knowledge, customer service, and company policies
- Manage point-of-sale (POS) transactions and ensure accuracy
- Implement training and development programs for team members
- Communicate effectively with team members and customers
- Utilize retail math skills for inventory management, pricing, and budgeting
- Oversee shift management and ensure smooth store operations
- Handle customer inquiries and complaints with professionalism
- Participate in recruiting, hiring, and onboarding processes
Qualifications:
- Previous experience in retail or customer service roles
- Strong leadership skills with the ability to motivate a team
- Proficient in POS systems and basic retail operations
- Excellent communication skills with a focus on phone etiquette
- Knowledge of budgeting principles and financial acumen
- Ability to recruit, train, and develop staff members
This position offers the opportunity to grow within a dynamic retail environment. If you are passionate about delivering exceptional customer service and have a knack for team leadership, we encourage you to apply for this Assistant Manager role.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 2 years (Preferred)
Ability to Commute:
- Morristown, NJ 07960 (Required)
Ability to Relocate:
- Morristown, NJ 07960: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $60,000