Field Service Technician

Cyan Sky Copier Technologies is growing, and we are currently looking to add another full-time field service technician to our team in Schnecksville. A Field Service Technician is a full-time service professional responsible for assessing and performing proper maintenance and repair on equipment fleet. We are looking for a punctual, hard-working person with excellent communication skills, strong customer service orientation, and the ability to prioritize a workload with a positive attitude. Cyan Sky is a regional leader in business technology offering equipment and software solutions that help our clients optimize how they capture, organize, secure, and share documents. Service is our superpower. Our team cohesion and commitment to our customers are what distinguish us from the competition. Are you a team player ready to join in the fun Monday through Friday between 8am and 5pm?

Your primary responsibilities will include:

· Repairing and maintaining equipment at customer locations, to include: troubleshooting cause of equipment malfunction, complex disassembly, cleaning, part ordering, replacement of individual parts, reassembly, testing and adjustment

· Understanding and properly performing all mechanical and electronic adjustments on equipment

· Reading and interpreting schematics in service manuals and technical bulletins

· Preparing new equipment for and assisting with installation, set-up, and removal

· Providing customer training in accordance with current field procedures

· Resolving customer concerns and/or communicating outstanding issues to a higher level

· Maintaining tool kit, supplies, and parts inventory

· Achieving acceptable levels of inventory control and usage

· Completing all administrative functions in an accurate and timely manner

· Cooperating with colleagues and management to achieve service goals

· Projecting a positive image through proper attire, communication, and personal grooming

· Keeping Service Manager informed of machines performing below standards

· Performing other duties as assigned by the Service Manager

Your Qualifications:

· High school diploma or equivalent mandatory, technical/vocation school in electronics or electro-mechanical preferred

· Experience in networking, copier, or electronic equipment maintenance and repair helpful

· Mechanical aptitude and strong communication skills

· Ability to work well independently or as part of a team

· Positive, self-motivated, and committed to building and maintaining strong customer relationships

· Willingness to learn new things and accept direction on given assignments

· Valid PA driver’s license with clean driving record and an insured, registered vehicle in good working condition

Physical Demands:

· Frequent kneeling and bending

· Considerable use of hand tools

· Moving or lifting 50 pounds and up to 75 pounds on occasion

Cyan Sky Copier Technologies Offers:

· Ongoing professional development training

· Competitive salary commensurate with experience

· Outstanding benefits package (incl. medical, dental, vision, holiday/vacation plan)

· 401k with match

· Short-term and long-term disability insurance

Cyan Sky Copier Technologies is an Equal Opportunity Employer

Interested? Please send your resume with cover letter to deb@cyanskycopiers.com.