Technical Support Specialist

Job Overview
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional technical support to our clients and internal staff, ensuring that all technical issues are resolved efficiently and effectively. This role requires a strong understanding of computer networking, desktop support, and various operating systems, with a focus on delivering high-quality service.

Responsibilities
- Provide first-level technical support for hardware and software issues via help desk channels.
- Troubleshoot and resolve issues related to LAN connectivity, Active Directory, and GPO configurations.
- Assist users with desktop support for both Windows and Mac OS environments.
- Maintain and manage network devices, including Meraki equipment, ensuring optimal performance.
- Document all support interactions in the ticketing system for tracking and reporting purposes.
- Collaborate with other IT team members to escalate complex issues as necessary.
- Conduct routine maintenance checks on systems and networks to prevent potential issues.
- Stay updated on the latest technology trends and best practices in network administration.

Qualifications
- Proven experience in a technical support role or similar position.
- Strong knowledge of computer networking concepts and practices.
- Familiarity with Meraki systems, Active Directory, GPO management, and help desk operations is preferred.
- Proficient in desktop support for both Windows and Mac OS platforms.
- Excellent problem-solving skills with the ability to work under pressure.
- Strong communication skills, both verbal and written, to effectively assist users.
- Ability to work independently as well as part of a team in a fast-paced environment.

We invite qualified candidates who are passionate about technology and customer service to apply for this exciting opportunity as a Technical Support Specialist.

Job Types: Full-time, Part-time, Temporary, Temp-to-hire

Pay: $20.00 - $24.00 per hour

Expected hours: 20 – 40 per week

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Computer networking: 1 year (Required)
• Desktop support: 1 year (Required)
• Mac OS: 1 year (Required)
• Software troubleshooting: 1 year (Required)

Ability to Commute:

• Edison, NJ 08820 (Preferred)

Ability to Relocate:

• Edison, NJ 08820: Relocate before starting work (Required)

Work Location: Hybrid remote in Edison, NJ 08820

Salary : $20 - $24