What are the responsibilities and job description for the Technical Support Engineer, Integrations, 33853465 position at Cypress HCM?
Job Details
Job Description
Job Description
Technical Support Engineer, Integrations, 33853465
Overview:
Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.
What you will do in this role:
- Be a Customer Advocate providing support to users/administrators of our platform
- Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
- Resolve technical casescreated by customers looking forhelp to understand ortroubleshoot unexpectedbehaviors or answer technicalquestions about the ServiceNowsoftware and platform.
- Gain an understanding ofthe ServiceNow platform and allcore functionality.
- Analyze data with aview to isolate the potentialcause of the issue.
- Involve others toaccomplish personal and groupgoals.
What you will need to be successful in this role:
- Knowledge on LDAP/ActiveDirectory, SSOor other authentication or user management systems
- Understanding of EmailTroubleshooting (e.g. Office 365, Exchange )
- Knowledge on WebServices (SOAP, REST)
- Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
- Hands on experience in anybi-directional, integration between two systems
- Some experience with Scripting languages: JavaScript preferred
- Experience with relational databases (e.g. MySQL, Oracle)
- Experience with the gathering and reading of various log files
Integrations gets a mix of issue types that typically center around there broad topics:
- SSO/Authentication
- Web Services
- Scripting /Rest API
- database issues
Given the wide variety of issues that we get there is no 1 or 2 must have skills. Instead we are looking for candidates that some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time.
Hiring Manager Notes:
Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?
- Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language, Relational databases concepts
What backgrounds/skills can we be more flexible with that can be learned on the job?
- SSO and authentication, Email protocols and servers
What will the interview process look like?
- First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)
- Final round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)
Note: This position will also require onsite presence weekly on Wednesday and Thursday at the Santa Clara office.
Pay Rate Range:
- $ 40-46.33/hr.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $40 - $46
Analog IC Design Engineer
Power Integrations -
San Jose, CA
Senior Reliability Engineer
Power Integrations -
San Jose, CA
Field Sales Engineer
Power Integrations -
San Jose, CA
