IT Support Analyst (On-Site)
Job Posting for IT Support Analyst (On-Site) at Da Vinci Software
Overview:
We are seeking IT Support Analyst that provides IT support for vended and custom applications, including resolving highly complex issues. Receive calls from the Help Desk or directly from customers for both vended and custom applications; resolves problems, documents the resolution, and communicates the resolution to the customer. Escalates more complex problems to more senior team members based on Work Unit policies. Troubleshoots application problems, maintains applications, and provides input on system configuration. Assists with installation and troubleshooting of business area specific applications and equipment. May assist with application analysis, configuration, testing, training, and implementation of applications. Possesses basic understanding of application interfaces and works with vendors or interface partners to configure. Partners with customers to develop relationships and an understanding of business needs, goals, and objectives. Represents customer-focused support and possesses oral and written communication and interpersonal skills to be able to effectively interact with customers, vendors, and other technical areas within and external to the department.
Basic Qualifications:
- Has knowledge and skills associated with the installation, maintenance, calibration, and repair of biomedical equipment and interconnected systems (VLAN, isolated network)
- Must be highly customer focused with outstanding communication and interpersonal skills.
- Must have a strong technical skillset, clinical knowledge and be able to work with minimal supervision on a regular basis.
- Experience working within healthcare environment like Lab/Research a huge plus.
- ServiceNow experience preferred but not required
Education:
- Minimum Education and/or Experience Required: High School/GED and either 4 years experience in technician, operator, or Help Desk role; OR 4 years of experience with software applications in a clinical assistant, medical assistant, or other related patient care role.
- Health Care experience required
Location:
- On-site in Rochester, MN.
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Salary.com Estimation for IT Support Analyst (On-Site) in Rochester, MN
$42,272 to $56,905
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