Assistant Manager, CS

Job Description Summary: The Vivace’s Customer Service Representative will be responsible for take the orders, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. Job Description: · Manage large amounts of incoming phone calls · Generate sales leads · process the order and return · Identify and assess customers’ needs to achieve satisfaction · Build sustainable relationships and trust with customer accounts through open and interactive communication · Provide accurate, valid and complete information by using the right methods/tools · Meet sales team/customer service team sales targets and call handling quotas · Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution · Keep records of customer interactions, process customer accounts and file documents · Follow communication procedures, guidelines and policies Additional Job Description: At KISS, we count on and value our wonderful team players to help us achieve our unfailing mission: to bring the salon home. We invite you to join us as we continue our legacy of DIY nail products, 100% cruelty-free cosmetics, high-tech hair appliances, and fabulous false eyelash collections. KISS Group is a global beauty leader and the world's largest manufacturer and distributor of professional quality nail products. The company's diverse product lines not only include a broad range of nail color and care items, KISS also markets color cosmetics, eyelashes, hair care, beauty tools and beauty appliances. Since the company's inception in 1989, its growth and success have been achieved through a dedication to innovation and excellence. Today, KISS sells its products in about 100 countries across the globe. Committed to making salon quality products accessible to all people, KISS truly brings salon results home.