MS Service Specialist I

Who are we?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.  Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.”  People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

What can Shimadzu offer YOU?

• Competitive Salary & Day 1 Benefits!
• Matching 401K & Profit-Sharing Program
• Flexible Spending/Health Savings Accounts
• Variable Pay Plan (Commission based roles & incentive-based roles)
• Generous Paid Time Off Plan
• Business casual Dress Attire & casual (jeans) Friday!
• Education/Tuition Assistance Program (graduate and undergraduate levels)
• Pet Insurance
• Optional Identity theft, legal pre-paid and critical care buy-up insurance benefits
• Generous company paid life insurance & short-term disability programs
• Corporate wellness program
• Hybrid work environment offered to qualified roles
• A work environment focused on diversity, inclusion & belonging
• Shimadzu is a Certified Great Place to Work!
• Employee Resource Groups for Career and Personal Development

POSITION SUMMARY:

The individual in this position is responsible for a wide variety of service-related support functions including, but not limited to, the repair, maintenance, after hours phone support and installation of Shimadzu products. Additionally, responsibilities include the training and support of regional staff and less experienced personnel. As well, other related duties may be assigned from time to time.

This position is responsible for the repair, maintenance, and installation of those products sold by Shimadzu Scientific Instruments anywhere within the company’s market area. Direct area of support is the regional territory for Mass Spec and related products.

This document attempts to communicate the traditional, physical and environment demands associated with this position. The company will consider reasonable accommodation including changing the way the job is traditionally performed whenever necessary to provide individuals with disabilities an equal employment opportunity.

ADDITIONAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

1. The repair, maintenance, and installation of those products sold by Shimadzu Scientific Instruments or its representatives. (daily)
2. Providing technical service training to customers, service and technical support (daily)
3. Accurate documentation and reporting of all repairs and product failures; and when applicable, providing design change and improvement recommendations. (daily)
4. Assist in the development of preventative maintenance procedures for Shimadzu products as (weekly)
5. The maintenance and control of repair parts inventories within the position's assigned region in accordance with the administrative policies as defined by the Service Center in Columbia, (weekly)
6. Providing customers and other personnel with the necessary technical support (phone, FAX, E-Mail ) and documentation required to effect instrument repairs, maintenance, and installations. (daily)
7. Phone Support to include after hours (night and weekend) technical assistance to customers anywhere within the SSI market area. (daily)
8. Repairing instruments returned to the Regional Service Center in a timely (weekly)
9. Travel to provide service support to customers and other SSI (weekly)
10. Timely submission of all required paperwork and (weekly)

SCOPE:

This position's primary focus is to provide quality, efficient service to our customers and to support the other Service, Technical Support, and Sales & Marketing staff in the performance of the same. Will report directly to the Regional Service Manager and will work in conjunction with Corporate Service management as needed.

KNOWLEDGE REQUIREMENTS:

PROBLEM SOLVING REQUIREMENTS:

Incumbent must be proficient at effectively troubleshooting and resolving instrument problems, performing installations, and providing, when necessary, customer and staff training Incumbent must also be capable of successfully running standard samples and reading/interpreting the chromatography to determine if the instrument is functioning properly. Must be able to resolve basic and complex applications related customer problems, through exercising independent discretion and judgment based learned industry specific knowledge and company policies/protocol.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

An associate’s degree in Electrical Engineering or Technology is required, a bachelors within a Life Science discipline is highly preferred. Incumbent should have at least one (1) year (while two or more is highly preferred) of field exposure supporting mass spec instrumentation, or the equivalent experience. Must be proficient in LCMS instrumentation.

SUPERVISORY RESPONSIBILITIES:

None

PHYSICAL DEMANDS:

Frequent lifting or with other means for movement of instrumentation/parts. May include frequent bending, standing, stooping, walking, talking, sitting/driving for long periods of time and pulling/pushing of instrumentation/parts can also be expected.

Incumbent must be able to lift up to 40 pounds routinely throughout the work day. Additionally, will be required to assist with lifting heavier amounts of weight. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

SAFETY/PERSONAL PROTECTIVE EQUIPMENT:

Position is required to maintain proper housekeeping and safety standards in-particular to lab safety protocol. Proper use of personal protective equipment and safety devices as required by the Corporate Safety Document policies and procedures and/or customer dictated policy.

WORK ENVIRONMENT:

This position is home based and will require daily travel to customer locations and/or the regional office. The position requires the incumbent to have the ability to work alone on projects, as well as, collaborating as part of team. Incumbent may work at several different work sites during-the-course of a business day in-order to support the needs of Shimadzu customers.

EEO Statement

Shimadzu Scientific Instruments is an equal opportunity employer and federal contractor or subcontractor. As applicable, the parties agree that they shall abide by the requirements of 41 CFR Section 60-1.4(a); 41 CFR Section 60-300.5(a); 41 CFR Section 60-741.5(a); and 29 CFR Part 471, Appendix A to Subpart A with respect to affirmative action program and posting requirements, and that these requirements are incorporated herein. These regulations require that covered prime contractors and subcontractors ensure nondiscrimination and take affirmative action in employment to employ and advance qualified individuals without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, and protected Veteran status. These regulations also prohibit covered contractors from taking adverse action against applicants or employees because they have inquired about, discussed, or disclosed their or their co-worker’s compensation information in certain situations.

Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.