What are the responsibilities and job description for the Patient liaison position at Danbury Health Systems?
Nuvance Health is a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital, and Sharon Hospital in Connecticut and Northern Dutchess Hospital, Putnam Hospital Center, and Vassar Brothers Medical Center in New York - plus multiple primary and specialty care physician practice locations including The Heart Center and non-acute care affiliates.
Summary :
Facilitate patient flow through the system from scheduling through check-in so patients have a "one touch" registration / scheduling experience.
Obtain demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources.
Provide estimates for services, when appropriate. Receive and process patient financial liability payments.
Responsibilities :
Greet patients and / or physicians, staff, co-workers, and guests promptly and professionally. Check patients in and provide direction based on appointment location, financial clearance, and counseling status.
Acknowledge and assists patient with special needs and respect confidentiality.
Respond to telephone calls according to established customer service standards. Provide requested information to callers.
When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.
- Perform accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Index (EMPI) and to ensure the accuracy of patient identification.
- Accurately establish and schedule appointments for services with patients directly or physician offices following the designated protocols of the scheduling systems and clinical EMRs.
May initiate contact to patients to obtain additional information or confirm scheduled appointments.
- Registration functions and enter accurate and complete demographic and financial information to aid in securing payment for services rendered.
- Perform insurance eligibility verification and execute payor requirements, as needed. Initiate eligibility transactions via email, contacting the payor to obtain billing information and authorization and scripts for service, when appropriate.
- Provide estimates for services, when appropriate, communicate and actively solicit patient liability.
- Enter testing orders in the appropriate system, when necessary. Understanding of coding, procedural protocols, and the charge description master.
- Obtain signatures for all required organization, state and federal consents and / or notifications.
Requirements :
- HS Diploma or GED and two years of job-related experience
- Associate's degree and six months of job-related experience, preferred
- Basic MS Excel, Outlook, Teams, and Word skills as well as Customer service and organizational skills
- Capable of obtaining National Association of Healthcare Access Management (NAHAM) certification within one year of hire
Location : Putnam County Hospital / Health Ctr., 670 Stoneleigh Avenue, Carmel, NY
Work Type : Full-Time
Standard Hours : 40.00 / Evenings
Work Shift : M-F, 3-1130pm 1wknd per month holiday rotation
Department : Patient Access
Exempt : No
Grade : UN3
Salary Range :
$19.00 - $22 / HR / DOE
Working Conditions :
- Significant manual skills / motor coordination & finger dexterity
- Sedentary / light effort, may exert up to 10 lbs. force
- Some exposure to dirt, odors, noise, human waste, etc.
- Some occupational risk
EOE including disability / veterans
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.
If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only).
Please provide all information requested to assure that you are considered for current or future opportunities.
Last updated : 2024-03-07
Salary : $19 - $22
