What are the responsibilities and job description for the Customer Service Representative position at Danco?
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Customer Service Representative
NCH is currently looking for a skillful Customer Service Representative to support our overall business strategy. The Customer Service Representative will be responsible for processing and following up on orders in a high volume call center environment. We offer a diverse set of position requirements, a range of opportunities for career advancement, and a culture that recognizes results, yet embraces the importance of work/life balance. Join our Customer Service team where our future begins with you!
Responsibilities:
- Prepare correspondence and fulfill customer needs to ensure high customer satisfaction
- Field 25 - 50 inbound calls per day
- Find creative solutions for difficult problem orders
- Process purchase orders
- Provide outstanding customer service to internal/external customers
Skills:
- 3-5 years of Customer Service experience in a high volume department
- High School diploma or equivalent
- Superior time management and ability to multi-task
- Strong problem solving skills
- Excellent phone communication and strong written skills
- Ability to work in multiple search screens to answer calls
- Proficiency in MS Office (Word, Excel, Power Point, Access)
Benefits: NCH Corporation offers a full suite of benefits, employee development and recognition programs, and a convenient location with a fitness facility and restaurant located within our campus.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Hybrid work
- Office
Experience:
- Call center: 2 years (Preferred)
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Irving, TX 75062: Relocate before starting work (Required)
Work Location: Hybrid remote in Irving, TX 75062
Salary : $18 - $19