What are the responsibilities and job description for the Customer Onboarding & Training Coordinator position at Dandy?
About Dandy
Dandy is a business-in-a-box for dentists. Our vision is to become the operating system for every dental office in America by leading the transition to digital dentistry for the $200 billion industry. Headquartered in New York City, Dandy is backed by the world's leading venture capital investors.
About the Role
Dandy is hiring a Customer Onboarding & Training Coordinator to organize people and resources into inspiring onboarding experiences for new Dandy customers. Coordinators work with internal and external stakeholders to ensure that every new customer is set up for success.
What You'll Do
- Build transformational relationships with a variety of customer stakeholders, including front desk staff, office managers, clinical leaders, and business leaders, each with unique needs and interests.
- Schedule a series of highly-customized onboarding sessions while getting each new Dandy customer setup for success as quickly and efficiently as possible.
- Collect and organize critical information from new customers, ensuring that Trainers and Account Managers have what they need to be successful.
- Facilitate calls with new practices to guide them through the process of setting up their new Dandy equipment.
- Organize and facilitate kickoff calls between Account Managers and their new customers.
- Provide effective and appropriate feedback to peers and managers on a regular basis, both positive and constructive.
- Drive efficiency and trainer utilization through effective scheduling and communication.
- Create an easy and enjoyable experience for new customers through impeccable planning and customer service.
What We're Looking For
- 0-1 years of professional or internship work in a startup, big tech, consulting, or finance environment
- Drive to ensure customer success and to create Dandy promoters with every customer interaction.
- Strong organizational and problem solving skills.
- Desire to work in ambiguous, high velocity environments
- Willingness to roll up your sleeves and fix problems in a hands-on manner
- Intellectual curiosity and research abilities
Bonus Points For
- Outstanding professional references to share
- Fluency in a second language
- Exposure to healthcare environments or stakeholders
- Experience working in a dental practice or lab
- Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work
What Benefits We Offer
- Fully sponsored best in class healthcare including medical, dental, and vision
- Competitive salary and equity packages
- 401k program
Dandy is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
