Helpdesk specialist

Job Description

Definition and Role

The IS Helpdesk Specialist will provide support to end users, to include general troubleshooting, problem resolution or escalation of issues, as well as other support tasks to ensure the efficient function of Danos information systems.

Job Responsibilities and Duties

• Manage IS Service Requests, utilizing a Helpdesk ticketing system to assign, prioritize and escalate issues.
• Provide general support over the phone, remotely, or in-person.
• Provision workstations for new hires, including new accounts, hardware, phone, and application setups.
• Assist with IT Asset tracking, network inventories and diagrams.
• Assist in managing and supporting mobile devices.
• Setup printers and troubleshoot connectivity.
• Troubleshoot network connectivity issues.
• Communicate within the IS Department and with other departments as tasks require.
• Assist in identifying and reporting security concerns.
• Travel as needed to perform regular duties and to assist others within the department.
• Any other tasks as assigned by manager.

Qualifications and Skills

• 6 Months previous experience in a role with similar responsibilities.
• Associate or bachelor's degree. Relevant work experience or any technical training and certifications considered in lieu of degree.
• Basic understanding of networks, including IP addressing and network services.
• Windows OS and Microsoft Office Applications.
• Apple iOS and Android mobile devices.
• Dedication to customer service is a must.
• Great communication skills and be able to communicate in English.
• Great work ethic; will go above and beyond to exceed internal customer expectations.
• Outstanding interpersonal skills and great team player.
• Excellent problem-solving abilities.
• Ability to work well under pressure and adapt to changes in task priorities.
• Must be able to accommodate a flexible work schedule.
• Be available to travel based on the implementation needs of projects with limited advanced notice.
• Ability to pass background check and drug screen.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing this job the employee is frequently required to sit, talk, and hear. The employee is occasionally required to walk, use hands and fingers to feel, handle, or operate objects, tools, or controls, and reach with hands and arms.
• The employee must occasionally lift and / or move objects weighing up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust and focus.

Job Type : Full-time

Schedule :

• Monday to Friday
• On call Rotation

Ability to commute / relocate :

Experience :

• Help desk / IT Support : 6-months (Minimum). 1 Years (Preferred)

Last updated : 2024-06-01