eCommerce Customer Service Coordinator

Description

Dark Horse Comics is accepting resumes for a new position for our Dark Horse Direct team! We are searching for a self-driven, professional eCommerce Customer Service Coordinator for the B2C online storefront, Dark Horse Direct, to sell high-end, limited availability products and collectibles to fans all over the world. This position provides support to the Director of eCommerce, Dark Horse Direct department, and Product Development Department with responsibilities related (but not limited) to: professional customer service and order management. This is a full-time, hourly position at 40hr/week with flexible working location between remote and onsite work in Milwaukie, OR. The budgeted salary for this position is between $38,000-$42,000/year, depending on experience. High opportunity for advancement within organization.

Primary Responsibilities:

• Customer Service for Dark Horse Direct
• Professional and Customer-centric response via Email for general product and site related questions
• Replacement Products and Parts Fulfillment
• Customer order assistance including cancellations, address updates, payment updates, delivery coordination, etc. 
• Promotional Incentive Coordination and Fulfillment, as assigned
• Coordination with Dark Horse Warehouse & Shipping Staff 
• Coordination with Shipping Courier Representatives (such as FedEx, UPS, USPS, etc) via phone and email to assist with package delivery issues.
• Assist with Dark Horse Direct customer communications via newsletter (GetResponse platform) & Shopify software & applications
• Assist with brainstorming product ideas, incentives, product development and launch coordination, and order fulfillment
• Other tasks as assigned 

Benefits available to Full-time eligible staff:

• Excellent medical and other insurance benefits
• Paid time off after 90 days 
• Christmas through New Year's off amongst other recognized holidays paid
• 401(k) after 90 days with a Company match program
• Good life/work balance: flexible hours and hybrid work
• Creative, casual work environment
• Located in downtown Milwaukie, Oregon with easy access to TriMet bus and Max line (and a 50% transportation reimbursement benefit)
• Free comics, products, and more!

Requirements

Preferred Requirements:

• 1-3 years prior experience working in marketing, online sales, customer service
• Bachelor’s Degree or equivalent work experience
• Familiar with Shopify, Magento, or other eCommerce platforms
• Comfortable with Microsoft Excel/spreadsheets and Microsoft Office Suite
• Comfortable working in Google Workspace & Drive
• Comfortable working with Mac and Apple Products
• Strong communication skills (both written and verbal) are essential
• Since this position works directly with customers, multiple departments, vendors, and business partners, candidates must have a professional attitude and be flexible to work with people of various personalities
• Function well in a close team environment
• Knowledge of Dark Horse Comics and general pop culture a plus
• Minimal travel may be requested