Dart Transit Company has an exciting opportunity for an ambitious and dedicated Road Ready Coordinator/Breakdown Call Center Agent at our corporate office in Eagan, MN.
Shift: Sunday-Wednesday, 12:30pm – 11:00pm, possibility of some overtime
Responsibilities include but are not limited to:
· Evaluating needs of inbound callers and attempting to diagnose issues over the phone.
· Rerouting drivers to authorized repair facilities.
· Arranging roadside assistance, if necessary.
· Communicating service disruptions to Operations so that alternative delivery plans can be arranged.
· Identifying warrantable repairs and file claims with the appropriate vendor(s) or manufacturers.
· Processing and reconciling invoices for approval. Verify accuracy of repair and billing changes.
· Negotiating repair and labor costs, as needed.
· Other duties as assigned to support the efficient operations of a high call volume operation.
Desired Skills and Experience:
· Mechanical aptitude and experience in transportation preferred, but not required
· 1 year of career experience preferred
· Strong computer skills and fluency
· A high degree of professionalism
· Excellent customer service and communication skills
· The ability to make quick decisions in a fast-paced environment.
· High School Degree
EOE AA M/F/Vet/Disability
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
Schedule:
Education:
Experience:
Work Location: One location
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