Road Ready Coordinator/Breakdown Call Center Agent

Dart Transit Company
Eagan, MN Full Time
POSTED ON 11/27/2022 CLOSED ON 1/27/2023

Job Posting for Road Ready Coordinator/Breakdown Call Center Agent at Dart Transit Company

Dart Transit Company has an exciting opportunity for an ambitious and dedicated Road Ready Coordinator/Breakdown Call Center Agent at our corporate office in Eagan, MN.

Shift: Sunday-Wednesday, 12:30pm – 11:00pm, possibility of some overtime

Responsibilities include but are not limited to:

· Evaluating needs of inbound callers and attempting to diagnose issues over the phone.

· Rerouting drivers to authorized repair facilities.

· Arranging roadside assistance, if necessary.

· Communicating service disruptions to Operations so that alternative delivery plans can be arranged.

· Identifying warrantable repairs and file claims with the appropriate vendor(s) or manufacturers.

· Processing and reconciling invoices for approval. Verify accuracy of repair and billing changes.

· Negotiating repair and labor costs, as needed.

· Other duties as assigned to support the efficient operations of a high call volume operation.

Desired Skills and Experience:

· Mechanical aptitude and experience in transportation preferred, but not required

· 1 year of career experience preferred

· Strong computer skills and fluency

· A high degree of professionalism

· Excellent customer service and communication skills

· The ability to make quick decisions in a fast-paced environment.

· High School Degree

EOE AA M/F/Vet/Disability

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 4x10
  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Required)

Experience:

  • Customer service: 1 year (Required)
  • Microsoft Office: 1 year (Required)

Work Location: One location

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