GM-RENO SVC CENTER

Job Summary

Responsible for running and growing a regional business. These responsibilities include: safety of employees, safety of flight, quality liability for aircraft maintained and/or repaired at the facility, developing and maintaining positive employee relations, P&L fiscal responsibility, driving profit, environmental liability, liability for expensive customer aircraft and equipment, customer perception/satisfaction with the facility, and communication/coordination with other peers within DFJ MRO network.

Responsible for managing Service Center personnel in the effective performance of their tasks, establishing and controlling departmental budgets, preparing and reviewing facility monthly financial reports, and achieving departmental goals and objectives. Also responsible for managing any outside services contracts required for the facility as well as the management of parts inventory and planning. Serves as the primary liaison between the customer and the Center.

Minimum Required Qualifications

B.S. Degree or equivalent education/experience

Minimum of 10 years of leadership experience and a minimum of 5 years running a facility with reputation for exceptional customer support

Strong communication and team development skills

Strategic leader who ensures execution and operational excellence

Strong knowledge of products, processes, and customer requirements

Strong knowledge of budgeting/financial processes

Proven record of business impact

Unyielding integrity and ability to maintain composure in a high pressure, rapidly changing environment

Additional Desired Qualifications

Management skills including technical and business management experience. Resourceful self-starter who takes

initiative and works with minimal supervision. Ability to coach and influence third parties to achieve desired results.

Previous experience in customer support related position. General aviation and corporate jet aircraft experience, with preference given for hands-on Falcon product experience.

Private Pilot's License Desired, However Not Required.

Active Airframe and Power Plant license desired.

Strong Falcon Maintenance Knowledge

French language skills a plus

Physical Demands And Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee works in a normal non-smoking office environment, and is expected to spend time with employees in a hangar industrial environment. Employee will encounter frequent extended hours to completed required projects.

Occasional International and Domestic travel will be required as needed, with travel to Customer and Company facilities including foreign locations, and other undefined travel in support of this activity.

Use of personal computers required

Principal Duties/Responsibilities (essential Functions)

 MANAGERIAL RESPONSIBILITIES: Manages Company personnel within the facility, and outsourced services. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

 Drive customer satisfaction, quality, delivery, productivity, cost control, compliance, and maintain ISO certification

 Responsible for day-to-day business operations of the Service Center. Directs activities at the Center in the accomplishment of the Company Mission Statement with the highest regard for the Company Values. Articulates the company vision to all subordinates and provides a workplace that enables employees to fulfill company goals.

 Manages, directs, and develops the activities of personnel engaged in the company's technical sales to ensure consistent communication with the customer and continuity between the sales phase and completion of work.

 Prior to the arrival of the aircraft for service, the GM is in charge to ensure coordination of aircraft maintenance scheduling, quoting, work scopes and estimated downtime necessary to meet expectations of the project. Following release of the aircraft after servicing, the GM ensures that the primary point of contact for the Customer regarding invoicing, collection and post-service follow up is engaged and meeting the needs.

 Responsible for timely follow up to ensure prompt resolution of operational and technical issues with the Customer. Facilitates on-site meetings, and tracks objectives and accomplishments. Resolves escalated issues or problems.

 Manages, directs, and develops the activities of personnel engaged in all aspects of customer service for customer personnel whose aircraft are in the Center for any type of maintenance, repair, or installation. Hires qualified personnel, or otherwise supplements staff, as the need arises.

 Interacts daily with Operations Manager to review activities in the Service Center. Monitors the status performed. Interacts frequently with Customer Management to review Service Center activities and to measure the level of customer satisfaction. Uses Customer feedback to constantly develop and improve capabilities and processes.

 Responsible for evaluating projected work flow and requirements to assure material availability, facilities, line service and maintenance resource needs are met. Coordinates Logistics Support to ensure sufficient inventory to fulfill project requirements.

 Responsible to executive management for production forecasts and all production efforts, tenants and maintenance related.

 Manages, directs, and develops the activities of personnel engaged in all aspects of the procurement, warehousing, and distribution of material, parts, and services. Hires qualified personnel, or otherwise supplements staff, as the need arises.

 Manages the Center's investment in parts and materials, maintaining the lowest inventory level commensurate with performing optimal service for the customer.

 Monitors and maintains inventory cost/price information to ensure the company remains competitive in the marketplace.

 Manages, directs, and develops the activities of personnel engaged in the company's security and upkeep of the facility and leasehold related activities.

 Establishes programs and/or outsourced services to insure the function and appearance required for the continued operation of the Center. Directs the ongoing operation, maintenance and cleaning of th facilities.

 Regularly inspects facility and equipment for conformance with safety, operation, and appearance standards.

 Ensures that responsible parties within the organization are administering customer work orders and services transactions, warranty claims, and/or other maintenance service plan claims, and are preparing timely invoicing and accounts for services.

 Categorizes expense elements, and prepares documents and reports required by the Company in delivering services and support. Reviews and analyses transactions and invoices for content and accuracy. Authorizes payments for services received.

 Prepares departmental budgets and establishes procedures and controls to ensure that expenditures do not exceed budgetary constraints.

 Analyzes and assesses departmental operations in relation to the current industry economic climate and the local marketplace. Assists executive management in planning and developing the Center's market focus and in forecasting market opportunities and direction.

 Assists other support personnel in establishing procedures and controls to ensure improved customer service and facility operations, minimized operating cost, and effective utilization of labor and materials.

 Plans, develops, and implements new procedures and controls designed to ensure improved customer service and facility operations, minimized operating cost, and effective utilization of labor and materials.

 Participates in periodic meetings within the Company, and between the Company and the Customer. Prepares presentations and documents to support such meetings.

 Establishes training programs to continually upgrade employees' customer service capabilities and knowledge of governing procedures, regulations, and requirements. Promotes employee suggestions and fosters team morale.

 Appraises performance, rewards and disciplines employees, addresses complaints, and resolves personnel problems.

 Maintains good working relationships with local regulatory authorities, OEM's, vendors, and customers to ensure the Center's continued growth and successful day-to-day operation.

 Promotes, initiates, and conducts good communication with and between the Customer, the Company and its departments, and other groups, and individuals for the understanding and accomplishment of the Company's commitment to Customer, Individuals, and Company.

 Other duties may be assigned.