What are the responsibilities and job description for the PROGRAM ENGINEER position at Dassault Falcon Jet?
Job Summary
The Program Engineer will work as part of the worldwide program team, providing corrective solutions to the model fleet in collaboration with Dassault Aviation (DA) in regards to airworthiness and technical fleet-wide issues. Will also provide support to the Command Center, Field Service Representatives, service centers, vendors, repair agents and customers in regards to fleet-wide concerns information to customers through letters, articles, and presentations (seminars, customer meetings). Ultimately advocate for the needs of Western Hemisphere (W/H) customers
Principal Duties
Monitor/analyze fleet airworthiness and activity, identifying potential issues
Substantiate corrective actions in collaboration with DA to airworthiness/fleet-wide issues
Ensure operational, maintainability and regulatory impacts of technical issues regarding W/H fleet are represented in Product Support Agenda (PSA) process
Manage/coordinate PSAs; write PSA Phase 1 synthesis upon fleet issue identification
Coordinate high profile customer projects
Provide support to the Command Center, Field Service Representatives, service centers, vendors, repair agents and customers in regards to fleet-wide questions
Write letters to customers
Write technical articles (FSA) published on Falcon Portal website
Provide technical reports and executive summaries upon request
Develop and deliver presentations at customer meetings/company seminars
Review documentation for technical accuracy, spelling, grammar and readability prior to customer release
Attend/prepare regular meetings with DA (support meeting, logistics meeting, commercial meeting, etc.)
Provide on-site customer assistance as required
Validate service bulletins and maintenance procedures with W/H customers/DAS facilities on behalf of DA
Collaborate actively with coworkers within Engineering Support Department and within DA in France (RSP, “Responsable Support Programme”)
Act as Dassault Falcon representative to W/H industry groups (NBAA tech committee, Air Transport Association, etc.)
Interact with Federal Aviation Administration (FAA) as necessary regarding requests for information related to Falcon maintenance programs and any technical issues
Act as focal point for all DFJ departments providing input on technical issues related to program support
Minimum Qualifications
BS degree with emphasis on aviation industry or equivalent experience
Three (3) years of experience in technical aspects of aircraft support or system design
Excellent written and verbal communication skills
Strong computer skills, Microsoft Office proficiency
Able to present technical information in a formal setting
Interpersonal skills, team player with helpful nature
Multitasking and priority management skills with minimal supervision
Ability to find solutions/alternatives in best interest of customers and the company
Able to apply standard processes, procedures and criteria to assigned tasks
Able to perform independent research and investigations
Presented material/moderated a technical session for an M&O seminar
Completed FSI/CAE maintenance initial training
Completed a work exchange program with DA
Completed formal presentation and critical thinking training
Additional Desired Qualifications
Experience with Falcon aircraft and Avionics
Experience in Customer Support or DFJ/DA Customer Service
Knowledge of FAA regulations
A&P license or equivalent experience
Experience in system/component failure analysis and aircraft system maintainability/reliability analysis
Knowledge or experience with 3D design software (CATIA V4/V5)
Familiarity with French language
Experience in tools like SIEBEL, CAMP, FileMaker, etc.
Working Conditions
Office environment
Domestic and international travel when necessary (5-10% travel)
The Program Engineer will work as part of the worldwide program team, providing corrective solutions to the model fleet in collaboration with Dassault Aviation (DA) in regards to airworthiness and technical fleet-wide issues. Will also provide support to the Command Center, Field Service Representatives, service centers, vendors, repair agents and customers in regards to fleet-wide concerns information to customers through letters, articles, and presentations (seminars, customer meetings). Ultimately advocate for the needs of Western Hemisphere (W/H) customers
Principal Duties
Monitor/analyze fleet airworthiness and activity, identifying potential issues
Substantiate corrective actions in collaboration with DA to airworthiness/fleet-wide issues
Ensure operational, maintainability and regulatory impacts of technical issues regarding W/H fleet are represented in Product Support Agenda (PSA) process
Manage/coordinate PSAs; write PSA Phase 1 synthesis upon fleet issue identification
Coordinate high profile customer projects
Provide support to the Command Center, Field Service Representatives, service centers, vendors, repair agents and customers in regards to fleet-wide questions
Write letters to customers
Write technical articles (FSA) published on Falcon Portal website
Provide technical reports and executive summaries upon request
Develop and deliver presentations at customer meetings/company seminars
Review documentation for technical accuracy, spelling, grammar and readability prior to customer release
Attend/prepare regular meetings with DA (support meeting, logistics meeting, commercial meeting, etc.)
Provide on-site customer assistance as required
Validate service bulletins and maintenance procedures with W/H customers/DAS facilities on behalf of DA
Collaborate actively with coworkers within Engineering Support Department and within DA in France (RSP, “Responsable Support Programme”)
Act as Dassault Falcon representative to W/H industry groups (NBAA tech committee, Air Transport Association, etc.)
Interact with Federal Aviation Administration (FAA) as necessary regarding requests for information related to Falcon maintenance programs and any technical issues
Act as focal point for all DFJ departments providing input on technical issues related to program support
Minimum Qualifications
BS degree with emphasis on aviation industry or equivalent experience
Three (3) years of experience in technical aspects of aircraft support or system design
Excellent written and verbal communication skills
Strong computer skills, Microsoft Office proficiency
Able to present technical information in a formal setting
Interpersonal skills, team player with helpful nature
Multitasking and priority management skills with minimal supervision
Ability to find solutions/alternatives in best interest of customers and the company
Able to apply standard processes, procedures and criteria to assigned tasks
Able to perform independent research and investigations
Presented material/moderated a technical session for an M&O seminar
Completed FSI/CAE maintenance initial training
Completed a work exchange program with DA
Completed formal presentation and critical thinking training
Additional Desired Qualifications
Experience with Falcon aircraft and Avionics
Experience in Customer Support or DFJ/DA Customer Service
Knowledge of FAA regulations
A&P license or equivalent experience
Experience in system/component failure analysis and aircraft system maintainability/reliability analysis
Knowledge or experience with 3D design software (CATIA V4/V5)
Familiarity with French language
Experience in tools like SIEBEL, CAMP, FileMaker, etc.
Working Conditions
Office environment
Domestic and international travel when necessary (5-10% travel)
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