Desktop Engineer I

Data Axle provides data, applications, and services that help organizations make and save money. Our commitment to accuracy, service and innovation drive customer acquisition, retention, and product enhancement. We are currently seeking a Desktop Engineer I.

The Desktop Engineer I oversees the onboarding/offboarding process, including scripting software installation packages, imaging, distribution, security patching, and maintaining the InTune environment. Ensures all support requests are recorded in a timely, courteous, and accurate manner. Escalates issues within the IT department. Liaison for Level II Information Technology support and executes, monitors, and completes assigned tasks on multiple computer systems and platforms.

Essential Job Functions: *

1. Participates in the design, development, and support activities in the desktop engineering space that enables a simple and positive user experience.
2. Package, deploy, and troubleshoot all workstation software packages.
3. Plan, maintain, and enhance the InTune environment.
4. Create, deploy, and maintain workstation images, seeking to automate and streamline operational tasks whenever possible.
5. Lead in monthly patching.
6. Manage and maintain the deployment platform.
7. Knowledge of silent/unattended installs and scripting (Powershell).
8. Provide backup support for VDI Engineer.
9. Diagnose, identify, isolate, analyze, and resolve problems with hardware, software, network, and system/applications utilizing technical skills, historical database records, and knowledgebase documentation.
10. Ability to multi-task and maintain a high level of customer service.
11. Perform other miscellaneous duties as assigned by management.

* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions: *

1. Perform other miscellaneous duties as assigned by management.

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent. However, these tasks still constitute important performance aspects of the job.

Knowledge, Skill, and Abilities:

1. Ability to communicate in English with individuals at all levels in the Company in an articulate, professional manner. Excellent English oral and written communication skills required.
2. Knowledge of computer imaging, Ivanti preferred.
3. Expert knowledge of Windows and Microsoft O365 products.
4. Knowledge of Active Directory.
5. Knowledge of Microsoft InTune.
6. Experience with OS patching.

Education, Experience, and Certification: *

1. 2 to 4 years of related experience required.
2. Microsoft certifications preferable.

*Minimum requirements needed to perform the job.

If you are a resident of the state of California, Colorado, New York, or Washington, or email us at to receive compensation and benefits information for this role. Please include the job title and/or job ID of the role you are interested in.

Affirmative Action/EEO Statement:

At Data Axle, we are committed to attracting, retaining, and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and or Vietnam Era or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals.

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