Teleresearch Associate

Data Axle provides data, applications, and services that help organizations make and save money. Our commitment to accuracy, service and innovation drive customer acquisition, retention, and product enhancement. We are currently seeking a Phone Researcher (Teleresearch Associate).

We are looking for dynamic and innovative individuals ready to jump start their career! The Teleresearch Associate will join our work from home team of employees. The primary responsibility of our teammates is to collect, verify and update businesses information by phone. We use a scripted call structure to collect items such as, company name, address, employee size, key personnel, lines of business, and other pertinent information. Our average call time is less than a minute, so we are looking for individuals that are professional with an upbeat tone.

Essential Job Functions: *

1. Conduct a short, scripted phone interview with via our auto-dialer to companies across the country to verify and gather their basic business information (Business name, address, employee size and line of business, etc.).
2. Use basic computer skills to enter the gathered information into our database.
3. Maintain 99% accuracy rate while meeting company standards for production.

* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions: *

1. Perform other miscellaneous duties as assigned by management.

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent. However, these tasks still constitute important performance aspects of the job.

Knowledge, Skill, and Abilities:

1. Ability to efficiently communicate with business contacts by phone in an accurate and professional manner
2. Knowledge of basic customer service practices and techniques
3. Basic computer knowledge
4. Attention to detail
5. Enter what you hear accurately
6. Ability to work independently, from home, while supporting team goals

Education, Experience, and Certification: *

1. High School Diploma or equivalent is required
2. Call Center or customer service experience preferred

If you are a resident of California, Colorado, Washington, or New York City, please contact us or email us at applicant@data-axle.com to receive compensation and benefits information for this role. Please include the job title and/or job ID of the role you are interested in.

Affirmative Action/EEO Statement:

At Data Axle, we are committed to attracting, retaining, and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and or Vietnam Era or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals.

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