Training Specialist, Technical Solutions

Datadog
New York, NY Full Time
POSTED ON 6/15/2022 CLOSED ON 11/1/2022

Job Posting for Training Specialist, Technical Solutions at Datadog

The Team

Technical Solutions are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Enablement team assists with sharing technical and product expertise with the Technical Solutions team with demos, training, presentations, technical evaluations, documentation, and ongoing support. Technical Solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skill set. The Enablement team assists with knowledge sharing, continuing education, training materials, and maintaining internal processes.

The Opportunity

We're looking for a structured communicator with a knack for simplifying the complex to continuously develop and deliver the onboarding program that enables our Technical Solutions people to be successful in their jobs. You will be making sure our new hires have the tools to succeed! We're looking for an energetic self-starter to help us modify and present the onboarding program to our new hires!

This position requires strong understanding of customer needs, excellent written and verbal communication, organization, and ability to work with geographically diverse cross functional groups. Managing multiple contexts, tasks, conversations, and projects at once is crucial.

You will:

  • Deliver training in person to new hires that are both in person and virtual.

  • Be the first point of contact for Technical Solution new hires within the region

  • Become an expert in Technical Solution's tools/software

  • Review and maintain onboarding documentation

  • Partner with Technical Solutions leadership to update and maintain our onboarding strategy at Datadog

  • Ensure that onboarding content is delivered effectively

  • Perform quarterly audit of course content.

  • Maintain regular reporting cadence of certification and onboarding completion rates. Communicate data to Technical Solutions leadership and greater enablement team

  • Collaborate regularly with Enablement Program Managers to ensure alignment of regional goals

Requirements:

  • 2 - 5 years in learning and development, training, or teaching role

  • Ability to effectively prioritize with strong time management skills in a fast-paced environment.

  • Demonstrated history of coaching and mentoring colleagues around key role elements

  • Experience presenting day-long or multi-day trainings to groups of 10 learners

  • Appetite for the technical: you'll jump right and learn how our products work

  • Outstanding verbal and written communicator: you make the complex simple

  • Team oriented and empathetic: you can work with analysts, engineers, reps, whomever!

  • General knowledge of cloud technologies

Bonus Points:

We realize you may not have all of these skills and that's OK, we are realistic and understand we may have to trade on some of these in favor of other qualifications you bring.

  • Experience at a high growth Software-as-a-Service or technology company

  • Knowledge of DevOps

  • Experience developing dynamic and engaging trainings for various audiences

  • Experience enabling support or sales engineers with a structured methodology

  • Experience building scalable programs at our scale or greater

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization. These capabilities are provided on a SaaS-based data analytics platform that enables DevOps and other teams to accelerate go-to-market efforts, ensure application uptime, and successfully complete digital transformation initiatives.


#LI-JW1


Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.


Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice.

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