Banquet Manager

Join our team as a Banquet Manager for an exciting opportunity to showcase your leadership skills in a fast-paced, high-end environment! We are seeking a motivated and detail-oriented candidate to manage and coordinate banquet events, ensuring seamless execution and exceptional guest experiences. The Banquet Manager assists with hiring and training all banquet staff including scheduling and monthly meetings, illustrating proper techniques and etiquette for all styles of service. Supervise the set up of functions to include placement of linens, silver, china and glassware according to event specifications. Visually inspect function rooms and equipment for cleanliness, proper inventory and set-up.  You'll be part of a dynamic team and work closely with culinary, sales, and operations departments to ensure a successful event from start to finish. Join us in creating unforgettable memories for our guests!

Supervisory Responsibilities:

Supervises:

• Banquet Captains
• Servers
• Housemen

Liaises with:

• Director of Catering and Conference Services
• Executive Chef
• Other Departmental Managers
• Corporate event and sales coordinator
• Wedding Coordinator

Essential Duties/Tasks/Responsibilities:

• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
• Remains alert of complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction
• Coordinates with other staff and departments to arrange for the delivery of requested services
• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service
• Ensures all functions are set and staff is prepared and organized before required time on BEO
• Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive
• Ensures proper setting of buffet tables and other food service tables
• Arranges for and ensures proper sequence of service for each event
• Monitors banquet team members to ensure all operating procedures are followed
• Supervises clearing and post function cleanup and garbage removal
• Maintains clean and orderly back areas, pre-function areas and storage areas
• Assures that all china, glassware, silverware, linen, etc. are returned to their proper locations after each event
• Supervises the handling, storage, and security of all catering service equipment, including catering vehicles and golf carts
• Ensures staff training programs are implemented and measured regularly
• Conducts regular staff meetings to build rapport and ensure colleagues are well informed
• Provides colleagues with a work schedule each Thursday by 2pm
• Clearly projects the visions of the department and measures progress
• Conducts quarterly reviews of colleagues performance and provides council as needed
• Meticulously plans events with captains to ensure execution is achieved at the highest level
• Conducts regular meetings with catering managers and catering director to ensure the needs of the clients are being met
• Conducts regular meetings with the catering managers, director of F&B as well as the catering director to continuously evaluate strategies and ideas for enhancements to benefit the guests experience
• Conducts interviews carefully outlining the functions of the position for which a potential colleague is being interviewed for
• Ensures payroll is reviewed and finalized as set forth by the policy of the resort
• Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency
• Accurately prepares daily summary of events as required
• Attend meetings/trainings as required
• Accurately perform administrative tasks as required

• Previous supervisory/management experience and skills   
• 2 years banquet management experience preferred  
• Previous hotel food and beverage experience preferred  
• Ability to lead and manage a team  
• Requires computer skills
• Strong business communication skills