Service Specialist

Description

Join Our 100% Employee-Owned Company!

Day’s Jewelers is a chain of full-service jewelry stores located in Maine and New Hampshire. Founded in Portland, Maine in 1914 by the Davidson family and later purchased by the Corey family in 1988, the company was family owned and operated for 107 years. On November 1, 2021, Day's became a 100% employee-owned company. The company also operates an e-commerce website, www.daysjewelers.com. Day’s is noted for professionalism and for its commitment to social, ethical, and environmental responsibility.

Do you enjoy making people happy? Do you have an appreciation for beauty and quality? Are you flexible & creative? If you are looking for growth, development, and appreciation... If you’re ready to be a long-term, important part of a respected, quality-focused organization, jewelry customer service may be the perfect career for you!

Service Specialists care for our customers and provide support to the sales department for point-of-sale transactions, jewelry restoration, service intake and tracking, perform minor repairs, engraving, and battery replacement, product receiving and shipping, special order placement and tracking, and processing of credit and layaway payments. This position requires excellent communication and conflict resolution skills, computer knowledge, and the ability to manage many tasks efficiently in a fast-paced environment. 

Requirements

Customer Service Qualifications:

• You care about people and enjoy creating and maintaining customer relationships.
• You're driven to deliver a customer experience that exceeds their expectations.
• You appreciate beauty and quality.
• You understand that jewelry inherits a sentimental attachment and becomes a lifetime treasure.
• Able to work quickly, accurately, and independently in a fast-paced environment.
• Able to learn and apply a variety of policies and procedures.
• Able to work within flexible retail hours.

Customer Service Benefits and Rewards:

• Employee-owned – share in the growth and prosperity of our successful company
• Opportunity to work in a collaborative, fun environment where people are valued.
• Paid holidays.
• Company-funded continuing education opportunities.
• Health insurance plans up to 50% company funded.
• Co-funded 401K retirement plan.
• Opportunity to work for one of the most respected retail jewelers in America.

Day’s Jewelers is a New England-based, family-owned, jewelry retailer committed to building a company that stands the test of time. We know that achieving this relies on providing our customers with the finest quality products and a customer service experience that exceeds their expectations. Choosing the best team members is vital to our mission.

Day’s Jewelers is an Equal Opportunity Employer and participates in E-Verify.