Assistant Director, Nursing Operations/Clinical Education, Patient Care Services

POSTED ON 7/12/2021 CLOSED ON 8/9/2021
DCH Health System Hired Organization Address Kellerman, AL Full Time

Job Posting for Assistant Director, Nursing Operations/Clinical Education, Patient Care Services at DCH Health System


The Assistant Director of Operations/Clinical Education (AD OP/CDE) manages the Clinical Operations department and the Clinical Education and Development department. This role is responsible for the development and refinement, implementation, and evaluation of clinical education and competency assessments that are consistent with DCH Mission, Vision, Values and strategic priorities.  The AD OP/CDE serves as the primary resource for project management of new/revised processes, for analyses of clinical processes and for related process improvements. AD OP/CDE assists PCS Leaders in the implementation of evidence-based practice. This role oversees the NDNQI database administration, development and publishing of clinical dashboards, clinical policy management, standardized procedures, Nursing licensure monitoring and other regulatory processes within the PCS departments. The AD OP/CDE assists with or leads performance improvement/Lean activities, interdepartmental process development or financial projects that impact clinical care. This role assists with the coordination of the annual budget process for the PCS division.

Supervises Clinical Educators, Advanced Educators, Education Coordinator, Education Assistant, Clinical Operations RN, Training Specialist, Diabetes Center Manager and Project Coordinator/Data Analyst. 


        1. Serves as the coordinator of the National Database for Nursing Quality Indicators (NDNQI) for RMC and NMC.
        2. Prepares reports and conducts presentations related to clinical and financial outcomes
        3. Coordinates the design, roll out, education and on-going process improvement for the new clinical equipment.
        4. Conducts education for patient care staff on new processes or identified issues, implement new system enhancements and improve workflow for caregivers or the operations of the PCS department.
        5. Serves as the primary resource for projects that effect care giver processes with a focus on planning, communication including written policies updates, education, and support on these projects.
        6. Performs chart audits and direct observations to determine compliance with established standards and policies and facilitates improvement when indicated.
        7. Participates in development and on-going monitoring of financial and productivity data.
        8. Solves complex problems and supports projects by using excellent communication, clinical and problem solving skills.
        9. Assists in assuring TJC readiness.
        10. Assists in improving patient outcomes through implementation of evidence based clinical practice.
        11. Assists departments in the Patient Care Division with education of new policies and procedures, technology and process changes.
        12. Serves as a resource for the design and development of department-specific clinical and financial reports.
        13. Serves as liaison to Ancillary Departments and Performance Improvement (PI) Departments to assure clinical practices are implemented smoothly. Collaborates with educational (Nursing Education and Development) resources when indicated.
        14. Is a member of various PI teams, standing teams and work groups as required to plan for, communicate and implement changes that effect patient care processes and operations. Those teams would include but are not be limited to: Infection Control, Patient Satisfaction, Quality Council, Diabetes Team, Falls Team, Policy and Procedure Team, TJC Preparedness teams, etc. 
        15. Is available for on call and shifts as needed.
        16. Facilitates quality learning experiences and evaluation of learners’ knowledge, skill and performance
        17. Promotes learning for educators, leaders and staff on theories and concepts such as Patricia Benner, Relationship-based Care, QSEN, TeamSTEPPS, etc.
        18. Oversees the management of clinical affiliates and the appropriate assignments of students and interns.
        19. Supports and administers innovative programs such as the Nurse Residency, educational pilots, strategies geared toward staff development and retention, etc.
        20. Stays well-informed of industry standards applicable to areas of practice.
        21. Identifies customer needs, develops and implements services and processes to meet these needs.
        22. Achieves continuous systematic, measurable improvement in areas of responsibility.
        23. Leads and participates in organizational change.
        24. Achieves federal, state, local and third party regulatory requirements.
        25. Assures adequate planning, implementation and monitoring of ongoing programs such as CPR, ACLS, SECURE, NRP, etc.
        26. Maintains accurate, well-organized records.
        27. Provides leadership for the acquisition, maintenance and use for complex technology such as the simulation    laboratory, deployment of patient education technology, etc.
        28. Leads the ongoing educational needs assessment and the development of effective education plans
        29. Implements communication mechanisms within areas of responsibility whereby, employees, key staff of other   departments and community stakeholders feel that they are heard understood and that they understand messages sent.
        30. Provides performance feedback on a regular basis.
        31. Resolves conflict timely and effectively.
        32. Provides resources and systems for employees to perform.
        33. Promotes excellence and professional development among nurse educators and strengthens the use of core competencies.
        34. Accountable for educational programs that support steady improvements in patient care and safety.
  • Manages departmental budget
  • Interviews, selects, hires, and retains employees
  • Ensures orientation and training for employees, including other management positions
  • Manages performance
  • Promotes, demotes, or transfers employees to meet organizational needs, including other management positions
  • Executes accountability process in collaboration with Director of Operations
  • Manages departmental productivity standards
  • Provides strategic leadership for department(s)
  • Responsible for department organizational structure and alignment to meet forecasted business needs
  • Responsible for development, implementation and interpretation of system policies within a major organizational/functional area or the development and review of system policies within a recognized discipline
  • Performs compliance requirements as outlined in the Employee Handbook
  • Approves payroll and is responsible for accurate payment of employees, including other management positions

DCH Standards:      

  • Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
  • Performs compliance requirements as outlined in the Employee Handbook
  • Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
  • Requires use of electronic mail, time and attendance software, learning management software and intranet.
  • Must adhere to all DCH Health System policies and procedures.

          All other duties as assigned.


Must be licensed as a Registered Nurse in the State of Alabama. Master’s degree in Nursing, Education or Healthcare Management is required or Bachelor of Science in Nursing and must be actively working on master’s degree with completion date within 2 years of hire. 5 year experience as a registered nurse required. As of March 1, 2019 current American Heart Association (AHA) Basic Life Support (BLS) Provider training required and Advanced Cardiac Life Support (ACLS) required (must obtain within 6 months of employment in role) . BLS, ACLS and PALS instructor credentials preferred. Must be proficient in the use of MS Excel, MS Power Point and MS Word. Professional certification in the area of Nursing Professional Development, Nurse Educator or Nursing Leadership preferred. Previous management and performance improvement experience preferred. Excellent written and verbal communication skills with the ability to make formal presentations required.  Exhibits strong interpersonal skills.  Must be able to read, write legibly, speak, and comprehend English. 



  • Demonstrate leadership skills
  • Must be able to perform public speaking
  • Ability to delegate to team members and students
  • Address conflict and stressful situation
  • Communicate with different personalities and engage in face to face discussion
  • Dealing with unpleasant or physically aggressive personalities
  • Must be able to use electronic mail, telephone and texting
  • Must be able to work in groups
  • Must be able to perform structured and unstructured work
  • Must be meet time pressure and time lines
  • Includes possible exposure to human body fluids, disease, infection, lab chemicals and hazardous materials and/or cleaning solutions
  • Requires wearing of common protective and safety equipment such as gloves, safety glasses, mask, gowns, etc.


  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to tolerate prolonged periods of standing and walking
  • Must be able to reach reasonable distances in any direction
  • Must be able to stand, walk, kneel, bend, sit, stoop and lift
  • Must be able to run in an emergency
  • Must be able to move fingers in a coordinated manner and must be able to feel and perceive temperature, texture, shape and size with fingertips
  • Must be able to perform the duties with or without reasonable accommodation.
  • Hearing and vision must be normal or corrected to within normal range.
  • Physical presence onsite is essential. 

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