What are the responsibilities and job description for the BDC Agent position at DCH Subaru of Thousand Oaks?
As a Business Development Center Representative you will
- Lead customer relations process management by observing, installing, and training approved CR processes.
- Develop accountable, continuous improvement plans by observations and conducting meetings with the General Manager.
- Gather accurate customer information to create a database for continual follow-up and retention.
- Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
- Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.
Qualifications:
- Previous customer service management experience.
- Ability to present information in a clear and professional manner.
- Ability to teach others how and why to perform their job.
- Basic computer skills.
- Acceptable driving record and a valid driver's license in your state of residence.We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Job Type: Full-time
Job Type: Full-time
Job Types: Full-time, Contract
Pay: $15.00 - $17.00 per hour PLUS BONUSES
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus pay
Experience:
- Customer service: 1 year (Required)
Work Location: One location
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