Business Development Agent

Here at Dealership ToolKit, we are looking for an ambitious and energetic Business Development Center Agents to help us serve our dealership clients. You may be the first impression of the dealerships or an anticipated follow-up call. The goal is to serve our dealerships' customers and maintain their dealership and brand loyalty. This is on site working position. NO remote work for this position.

Responsibilities

• Conduct customer satisfaction surveys.
• Answer inbound sales and service calls and schedule dealership appointments.
• Arrange appointments for new dealership leads
• Provide trustworthy customer experience feedback and after-sales support
• Inbound Appointment/ Advisor/ Dealership Requests
• Coordinate / Schedule Customer Service Appointments
• Scheduling service appointments or car show appointments and inputting customer details in the dealership's scheduler
• Recommending Additional Service Needs (Presell) based on recommendation of vehicle type or mileage (i.e. tire rotation, oil changes, air/cabin filter replacement or etc.
• Manage and Document Process in respective CRM tool and Software(s)
• Utilize excellent spelling and grammatical skills to relay written messages as required
• Performing other duties as needed and assigned by supervisor

Qualifications

• Experience in customer support is a PLUS
• Proven working experience as a business development agent, sales executive or a relevant role
• Proficiency in MS Office, CRM software and Service scheduling software is a plus

• Ability to build rapport
• Time management and planning skills
• Bi-Lingual a PLUS
• 35 WPM
• Professional and friendly phone skills
• Ability to work rotating weekend
• Ability to multi-task and navigating multiple software(s) (concurrently)
• Self-motivated, enthusiastic presence in a team environment
• Professional appearance and work ethic
• Proven conversion statistics
• Dealership / Inside Sales Experience is a PLUS
• Appointment Setting Experience is a PLUS
• Have experience or have some knowledge of RV and automative world is a PLUS!!!

COVID-19 Precaution(s):

• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely- No

Who Are We?

• Dealership Toolkit is a growing technology and marketing agency serving Automotive, RV, Powersports, and Marine dealerships.
• Dealership Toolkit's leadership team is made up of industry experts.
• Dealership Toolkit has a creative team with over 50 years of experience serving marketing clients.
• Visit www.dealershiptoolkit.com

We are an equal opportunity employer and provide a drug-free working environment. Dealership Toolkit appreciates the interest of all candidates, however, only those meeting specific position requirements will be contacted.

About Dealership Toolkit:

Dealership Toolkit is a Full-Service Digital Marketing and BDC Operations company made up of a team of experts in the Automotive, RV, Marine, and PowerSports industries. Co-founder and CEO Rich DeLancey has worked with over 35 RVDA Top 50 Award-Winning Dealers, 4 MRAA Dealer of the Year Winners, and some of the top-selling PowerSports stores, along with automotive dealerships that lead the nation in sales and service. Today, Rich, alongside the Dealership Toolkit team, seeks to change the game with a mission to build much-needed tools to support the in-dealership sales efforts in the RV, Automotive, Marine, and PowerSports verticals.

Through service supporting enhanced tools, such as:
Ghost Data
Lead Conversion Technology
Shopping Insight Technology (SIT)
Targeted Social Advertising
Programmatic Digital
Rich Media Advertising
Technology Driven Call Center Support

Dealers are now able to serve their customer body in a more efficient way, generating more profits, and expanding their digital reach.

Visit www.dealershiptoolkit.com

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Business Development: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: One location