Laboratory Technician

About the Company

Diagnexia, a subsidiary of Deciphex: Accelerating Certainty and Pioneering Pathology Services. Diagnexia, a leading provider of pathology services, operates as a subsidiary of the parent company, Deciphex. Established in Dublin in 2017, Deciphex has rapidly expanded to become a global team of over 150 professionals, offering innovative software solutions to address the pathology gap in both research and clinical areas. With a mission to accelerate the drug development process and provide timely, accurate diagnoses for cancer patients, Deciphex has established a strong presence through its offices in Dublin, Exeter, Oxford and Chicago.

As part of the Deciphex family, Diagnexia leverages its expertise to provide cutting-edge diagnostic solutions to healthcare organizations worldwide. Our cloud-based platform enables hospitals to easily and rapidly send cases for a consultation to our team of expert subspecialists. We are dedicated to improving patient outcomes and helping healthcare organisations stay at the forefront of the industry.

We are software developers, clinical specialists, AI engineers, operations professionals and so much more, all working as one team to support our customers and patients. Our team culture is built on trust. We give our team the space they need to deliver results and the environment to ensure they can enjoy doing it.

We are looking for highly motivated individuals who are excited to take on challenges and value making a difference in their day-to-day work. This is a unique opportunity to make a difference in the emerging Digital Pathology field.

About this Role

The Support Technician will be responsible for overseeing the slide accessioning and data transcription of specimen slides in our Naperville Digital Laboratory. We are looking for a candidate who has a high level of attention to detail and basic IT knowledge. If you like working in a fast paced environment and can manage changing priorities, you may be a good fit for this role.

Responsibilities:

• Receive, accession, scan and digitize all stained slides and upload to the hub in preparation for pathologist review and reportingQA all samples, transcription of data.
• Register and maintain referring clinician and patient information related to a given referred case and institute
• Return all physical materials (Blocks, slides, paper reports) to the referring laboratory upon issue of the individual case final report.
• Ensure compliance with CAP/CLIA regulations, and maintain patient records in accordance with all data protection protocols
• QC and review scan slides before upload to the Diagnexia hub ensuring documentation and formatting is correct.
• Maintenance of the scanning document library.
• Respond to incoming calls, voicemails, and email tickets requesting assistance with the technology platform
• Basic troubleshooting of customer support problems
• Track and document technical problems
• Escalate technical issues to other team members when appropriate
• Assist with out of office hours support when required
• Assist with Research Pathology technical support as required
• Comply with applicable health and safety requirements

Required Skills and Experience:

• High school graduate
• Passionate about contributing to improvements in the healthcare industry
• Excellent written and oral English communication
• Organised and diligent with activities with a great attention to detail
• Motivated and independent worker with ability to work autonomously to meet goals efficiently
• Good customer service skills and ability to work with various groups (internal and external customer base).
• Good time keeping skills with a high sense of urgency and ability to meet timelines
• Proactive with improving document control and training process with a process improvement mindset
• Willing to learn and be proactive in developing skills & experience

Desirable Skills and Experience

• Associates degree in a life science subject will be a distinct advantage
• Basic IT troubleshooting experience a distinct advantage
• Experience in diagnostic laboratory or closely related industry (Anatomical Pathology, Pharma, Medical Device, IVD etc. desired but not necessary.
• Experience with digital pathology is an advantage
• Experience working with an electronic documentation system is highly desirable.
• Experience with a recognised quality guidance or standard such as CLIA, CAP, GxP/GLP, ISO 13485 and/or ISO 9001 is an advantage.

Work Environment:

• This position is Office Based; Naperville, IL. Travel may be required on an ad hoc basis to client sites, for client onboarding and system demonstrations.
• Working Hours: This is a part time role working 15 - 20 hours per week. Shifts are scheduled between Monday-Sunday and are scheduled in advance.
• On call out of office hours technical support required on a rota basis

What are the benefits of working with Deciphex?

• A true sense of meaning in your work by contributing to better patient outcomes.
• The opportunity to work alongside a world-class high performing team in a hyper-growth startup environment with.
• A chance to work on exciting and challenging unique projects.
• Regular performance feedback and significant career growth opportunities.
• Competitive salary with performance based annual increments.
• Competitive annual leave with an additional paid Christmas holiday.
• A highly collaborative and supportive multi cultural team.

Deciphex Inc., is an equal opportunities employer and we are committed to the principle of equality. All qualified applicants will be considered for employment without regard to age, race, religious beliefs, political views, gender identity, affectional or sexual orientation, national origin, family or marital status (including pregnancy), disability, membership of the travelling community or any other classification protected by applicable law.