Community Analyst

Deck is hiring a Community Analyst to work directly with our users and help them get the most out of our products.

OUR MISSION

We believe our politics are skewed against the interests of most Americans. We’re working to move the country in a more progressive and just direction by empowering the best candidates to run their best campaigns, even on a tight budget.

WHAT IS DECK?

Deck is a data system and product that tells electoral candidates who is likely to vote, whom those voters are likely to support, and what can be done to move the needle. Deck helps candidates understand their position in the race, make a plan to increase their odds of winning, and reach the right people at the right time.

At its core, Deck is based on an approach we call Contextual Inference. We use data on what voters in the past have done, and what context drove those decisions, to predict what current voters in your district will do on Election Day.

Our predictions are driven by media, campaign finance records, voter traits, and candidate traits. This approach allows us to generate accurate and granular predictions - down to the individual voter - without relying on surveys. And by not basing our predictions on surveys, we can offer Deck at a price that is both affordable for downballot campaigns and accurate enough for the most demanding national races.

OUR PRINCIPLES

• We have an opinion. Our product is strictly for Democrats given our strong progressive values.
• We are transparent. The world of political analysis and tech is rife with overblown promises, opaque pricing, and lack of accountability. We hold ourselves to a higher standard (e.g., check out the pricing on our website http://www.deck.tools/).
• We value diversity. We'll need to collectively bring a range of lived experiences and backgrounds to meet the needs of the candidates and advocacy organizations we intend to serve.
• We will run a disciplined and focused business. We aim to establish a business that is financially sustainable from year-one, and whose products and roadmap are fully aligned with our mission. Our investors share our mission, and understand that it takes precedence over the more typical business metrics.
• We believe in the power of a small but mighty team. A team of passionate, independent, multi-talented builders can have more impact than much larger teams.

THE ROLE

The person in this role will:

• Provide front-line support to the campaigns and advocacy organizations that use our products
• Conduct trainings and develop training materials to help campaigns and advocacy organizations get the most value out of our tools and data
• Analyze usage data, user feedback, and bug reports to understand how our products are being used
• Develop and maintain reports to make sure we're reducing the number of bugs in our system and responding to support requests more quickly over time
• Suggest new features based on user feedback
• Help to guide communication with campaigns and advocacy organizations

REMOTE ENVIRONMENT

Deck is a "mostly remote" organization. We have offices in San Francisco and DC, but they are treated as optional co-working spaces. We will hire the best people from anywhere in the country, and support a remote working environment that is flexible, transparent, and trusting. We are not fans of regularly-scheduled meetings, but will stop on a dime to help out a teammate.

COMPENSATION

We want to hire great team members who are in it for the right reasons. And we want to make it an easy decision, particularly for those folks making the move from the "normal" tech world. To that end, our salaries and benefits are competitive with non-political tech companies. We include equity as part of compensation, but candidates should expect that salary makes up the vast majority of their take-home pay.

While we have no strict requirements for this role, we're generally looking for candidates with:

• Previous experience working on progressive political campaigns
• Previous customer support experience
• Comfort with basic SQL
• Comfort with project tracking tools (like Jira or Clubhouse) and bug tracking tools (like Zendesk)
• An ability to explain technical ideas to nontechnical audiences
• A patient and collaborative attitude