What are the responsibilities and job description for the Office Team Member position at Decker Agency?
Responsibilities
- Providing prompt, accurate and friendly customer service
- Answering incoming phone calls and identify customer needs
- Making outbound calls to schedule various appointments
- Copying/Scanning documents and data entry
- Establish/Maintain customer relationships and follow up with customers as needed
- Any other task, special project or duty as assigned or required
Qualifications
- Excellent communication skills – written, verbal and listening
- Strong attention to details and problem-solving skills
- Strong organizational, time management, and prioritization skills
- Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel)
- Flexibility and willingness to take on additional duties as needed
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Portage, MI 49002: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Administrative Assistants & Receptionists: 2 years (Preferred)
- Customer service: 2 years (Required)
Work Location: One location
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