Order Support

DecksDirect
Plymouth, MN Full Time
POSTED ON 2/24/2023 CLOSED ON 4/20/2023

Job Posting for Order Support at DecksDirect

DecksDirect is the nation's #1 fastest, most trusted direct distributor of premium deck products! With a
focus on E-Commerce and national distribution, we are aggressively growing to help people all over the
country to build better decks. At DecksDirect, we aim to be reliable, confident, knowledgeable, and
provide an extremely positive customer experience.


We are currently looking for a Sales Order Support individual with a collaborative spirit to join our team. This position plays a key role in the company by executing its customer-focused core values. The Sales
Order individual is part of the Customer Support Department and manages sales orders to ensure that
delivery expectations are met for the customer.  This role works directly with DecksDirect’s vendor
partners and across departments to make the best sourcing and order management decisions.


Responsibilities:
● Approve all customer orders to ensure shipping cut-off times are met
● Make timely product sourcing and shipping method decisions to provide a great customer
experience
 Proactively support the Sales team and Distribution Center by identifying and resolving order
and inventory issues
● Keep current on vendor and inventory status changes


Qualifications:
 2 years experience working in an in-office customer service environment;
experience at an e-commerce company a plus
 Demonstrated success in fast-paced, heavy-volume environments
 Customer First focus
 Very strong attention to detail
 Willingness and ability to be a vocal advocate for the customer
 Demonstrated basic computer literacy; experience in Netsuite is a plus

 

Position Details:
● Full-time 
● Non-Exempt hourly (eligible for overtime) 
● Reports to Customer Solutions Manager
● Location: Plymouth, MN
● Internal position: not remote or telecommute
● Benefit Eligible Position: PTO, Health, Dental, Retirement, Life Insurance, Short Term and Long
Term disability options
● Fun Culture, Casual Dress Code, Cool People, and Free Coffee


We believe in culture. We focus on culture. We believe in putting the right person in the right seat. We
are looking for someone whose core values align with ours:
● Do the Right Thing
● Service the Customer First

● It All Begins with Self
● Deliver Excellence Everyday
● Maintain an Edge Above the Rest


DecksDirect is an e-commerce retailer and distributor of deck and patio building products. We are
committed to Helping People Build Better Decks. We are a company of passionate individuals who love
what we do. Come join a dynamic, growing company that works in an awesome and fun environment
every day!

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