Technical Project Support Specialist

CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,000 employees in 13 locations around the world.

CAMP’s relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current information flows in the business aviation industry to enable CAMP to introduce solutions to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.

CAMP Systems, through its wholly-owned subsidiary, Continuum Applied Technology, is the provider of the CORRIDOR software suite, which is one of the most widely used ERP systems for business aviation aircraft service centers.  The CORRIDOR software suite is comprised of several modules, designed to enable aircraft service centers to manage almost every aspect of their business.

CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Business Media portfolio.

Job Summary

As a Technical Project Support Specialist, you'll work in a dynamic, supportive team environment, learn fast, and apply your problem-solving, project and communication skills to assess, document client user software needs and issues with a continuous focus on client satisfaction. If you're a collaborative, detail-oriented problem-solver... and able to become a trusted technical project support advisor and go-to resource for our client, we want to meet you!

Responsibilities

• Work at our customer’s facility, alongside our clients to help troubleshoot, diagnose, identify, and document software and user issues in our Enterprise ERP applications.
• Manage the backlog of client-specific issues, concerns and projects ensuring that status and progress are monitored and communicated to both the client and appropriate CAMP teams via regular status reports.
• Communicate solutions directly to clients by helping to identifying problems, researching answers through your CAMP contacts, and guiding client through corrective steps quickly, clearly, and jargon-free.  If unable to provide the solution, candidate will carefully collect and document the necessary information for appropriate technical resource(s) to address. Candidate will excel at follow through all calls and issues until resolutions are provided.
• Escalate incidents to CAMP product teams and support teams while clearly communicating client impact to help set priorities.
• Consult and teach users on the ideal use of the software based on recommended best practices and client’s business processes.
• Help driving continuous improvement projects in support of the client’s priorities.
• Work with the client to help coordinate new product feature and fix introduction activities within the customer site working between the various product and client teams.
• Act as the primary communicator of project status horizontally and vertically throughout the client organization and appropriate CAMP teams.
• Other duties as assigned.

Skills

• Ability to represent CAMP in the best light with all employees of the client regardless of the situation or location.
• Ability to understand and discuss technical aspects of various custom software platforms to help CAMP resources to identify potential root cause of issues and enhancement requests.
• Ability to effectively communicate technical information and respond clearly and concisely to questions via email, telephone or in-person from managers, fellow employees and customers.
• Manage difficult or emotional customer situations; responds promptly to customer needs; solicit internal and external customer feedback to improve service; respond to requests for service and assistance.
• Speak and write clearly and persuasively in both positive or negative situations; listen and seek to understand; respond professionally to questions; and actively participate in meetings as assigned.
• Able to assume ownership of issues/problems/projects and ensure they are being resolved in a timely manner regardless of which CAMP resource is assigned responsibility.
• Display a willingness to make decisions exhibiting sound and data-based judgments. Demonstrate accuracy, thoroughness and look for ways to improve and promote quality.
• Perform well and professionally under pressure always treating others with respect while accepting responsibility for own actions. Show a commitment to the client’s success.
• Ability to operate independently with a high degree of productivity and reliability. Must have the ability to be on-call beyond normal business hours and on weekends.
• Exhibiting objectivity and openness to others' views and being accepting of others’ feedback.  Contribute to building a productive teamwork environment with client and CAMP teams and build a positive team morale around group commitments to goals and objectives.

Requirements

• Must have at least 5 years of direct experience working in support of an aviation manufacturing or maintenance business.
• Associates degree from a two-year college or technical school.  BS degree preferred.
• Minimum of two (2) years related technical support experience and/or training; or equivalent combination of education and experience.
• Experience in project management is a plus.
• Experience using CORRIDOR Aviation Service Software or SCM (Service Center Mobility) applications or similar is a strong plus.
• Basic knowledge of current IT networking standards and client/server software systems configurations is a plus.
• Experience in the professional use of computers especially the use of Microsoft Office suite is required.
• Maintain a high level of professionalism to represent CAMP positively with the client.
• Minimal travel is required for this position (<10%).

Equal Opportunity Employer:

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE