What are the responsibilities and job description for the Client Service Executive position at defi AUTO LLC?
**This position will be remote with occasional travel into our Amherst, NY office. The candidate selected for this role is required to live within close proximity to the office location.**
About defi SOLUTIONS:
It’s an exciting time to join defi!
defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures and Fiserv.
Position Purpose:
As a Client Service Executive, you will work in a client-facing operational role within our Managed Servicing business. You will work with many of our clients who are some of the largest companies in the financial services industry.
In this role, you are expected to exceed the expectations of our clients, our team members, and the enterprise. You will work with all functions including finance, IT, HR, product, and sales in coordinating the delivery or enhancement of existing services and developing new offerings.
Essential Job Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Be the voice of the client to our business and our business back to the client.
- Manage multiple client accounts by being proactive, responsive, and available ensuring both client and defi’s needs are being met.
- Have difficult conversations that matter, both internally and externally.
- Deliver a profound experience to our clients by exceeding 100% of client and internal SLA’s .
- Help ensure client defined and internal service level results across multiple product lines using budget, forecasting, capacity planning, and resource allocation/workforce management best practices.
- Partner with clients and operations teams to identify automation opportunities and develop and deploy bots using robotic process automation tools.
- Help lead a culture that results in high team member engagement.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Qualifications/ Skills:
- Bachelor’s degree required. Relevant equivalent work experience may be substituted for degree requirement.
- Minimum 3 years’ experience in auto finance or related industry
- Minimum 5 years’ experience directly servicing clients with a history of strong communication and effective client relationships at all levels within the client organization
Preferred Qualifications/ Skills:
- Client support experience within an auto financial institution.
Travel required:
- Less than 25%
Affirmative Action/EEO statement:
defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Salary : $82,622 - $117,720
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