What are the responsibilities and job description for the Senior Systems Engineer position at Definitive Healthcare, LLC?
The Senior Systems Engineer will work with technology teams to develop an understanding of data and information needs, identify solutions, and improve the quality of service while providing support through the logical and physical design of databases. The Senior Systems will be responsible for maintaining the integrity and performance of the company network and server infrastructure. The Senior Systems Engineer provide strategic guidance of corporate objectives.
Responsibilities
- Lead, manage, and execute projects across the enterprise infrastructure with accountability for the project outcome through sound project management skills.
- Support Data Center/Server Rooms and Cloud operations: hardware and software system provisioning, configuration, monitoring/alerting, and administration of Linux, Windows, VMware/vSphere, and Cloud computing
- Application support & upgrades (Tableau, Visual Cron, Cerberus, Thycotic)
- Collaborate and communicate with Network Architect for completing networking project portfolio items.
- Troubleshoot complex interactions in storage, servers, networks and databases in collaboration with other systems administrators and technical teams.
- Administer computer and network infrastructure security and the associated data and access controls.
- Support Disaster Recovery planning, implementation, and operations of all business systems a plus: propose service levels, data types, recovery point objectives (RPO), and recovery time objectives (RTO) that align with a business impact analysis outcome to meet company objectives.
- Perform patch updates and vulnerability remediation of computer systems and network components.
- Ensure high availability of all critical applications while meeting or exceeding Service Level Agreements (SLA).
- Conduct internal reviews of infrastructure components and recommendations for improvements.
- Document all infrastructure, processes, and procedures.
Required Knowledge, Skills, and Abilities
- 10 years of progressive technical (hands-on) experience related to systems development, implementation, and administration.
- Extensive experience as a Linux and/or Windows Administrator
- Ability to mentor more junior members of the team
- Experience with centralized authentication technologies such as Active Directory/LDAP
- Working knowledge of TCP/IP and Microsoft networking concepts with work experience in designing, deploying, and supporting Local Area and Wide Area Networks
- Experience with network and system security administration, including operating system security configuration and account management best practices for Linux (CentOS, Ubuntu, RedHat), Windows Server, Windows clients, Office 365, and Aruba Networking equipment.
- Available for occasional off-hours outages and to take part in service restoration efforts.
- Good problem-solving and communication skills.
- Self-starter requiring limited direction and supervision.
- Flexibility in approach to finding solutions.
- Ability to communicate with end users about complex issues in easy-to-understand terminology.
Competencies
- Adaptable to change and able to work independently and as part of a team.
- Strong interpersonal, communication, and writing skills.
- Capable of managing multiple projects concurrently while maintaining a high level of attention to detail on each project.
- Manage and prioritize work effectively with minimal supervision.
- Ability to learn new technologies as needed to provide the best solutions to our customers.
- Strong problem analysis skills to include the use of mathematical concepts to validate results.
- Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy.