Customer Supply Chain Manager

Company and Position Information:

Del Monte Foods, Inc. (DMFI) is a multi-national food company headquartered in Walnut Creek, CA, with a powerful portfolio of brands, including iconic Del Monte®, Contadina® and College Inn®. Our premium-quality meal ingredients, snacks and beverages can be found in six out of ten U.S. households.

At Del Monte Foods, we believe in supporting one another. In helping our people shape their own careers - in letting them grow outward, upward and across disciplines. We are tending to the greater good, providing accessible, nourishing, great-tasting food for all. We are Del Monte Foods – Growers of Good.

The Customer Supply Chain Manager role owns the strategic Supply Chain and Replenishment-related relationships between Del Monte and our top customers, with the overall objectives of being a value-added partner and developing supply chain as a competitive advantage for Del Monte. This role contributes as expert-level supply chain professional with focus on leading customer-facing supply chain engagements, developing expertise in our customers' supply chain functions and requirements and sharing that information with impacted internal stakeholders. The CSC Manager partners with Del Monte Supply Chain, Sales, Marketing, and E-commerce teams in developing and executing Supply Chain Management and other advanced Logistics Initiatives to support meeting DMFI company scorecard objectives.

The CSC Manager must demonstrate the ability to effectively influence key stakeholders and be strong in understanding overall supply chain, replenishment, and logistics operations. This role will be a leader in working cross-functionally to problem-solve and continuously improve Del Monte's operations to optimize sales, reduce costs, and mitigate business risks.

The salary range for this role is: $79,352 - $134,888.

Responsibilities:

• Establish and maintain a partnership with top customers' supply chain key contacts (e.g., Replenishment, Inventory Control, Vendor Managers, Transportation, Demand Planning, etc.). Partners with sales team to support strategic planning and execute against growth/volume opportunities through identification and quantification of end-to-end supply chain savings.
• Work as integral part of the team assisting Del Monte Sales in presenting replenishment insights reviews and JBP/demand-reviews for top customers.
• Lead End-to-End Customer Collaboration process and periodic customer supply chain business review meetings with top customers with a focus on service metric improvements and mutually beneficial, efficient supply chain solutions.
• Be the expert of focus-customers' supply chain requirements and be the voice of the customer to internal stakeholders to guide Del Monte in adding value, optimizing sales, reducing costs, and mitigating business risks.
• Own customer KPI/scorecard reporting and lead work to continuously improve performance against customer requirements and KPI goals. Provide proactive communication and action plans to mitigate service risk.
• Work directly in customer systems and/or data to analyze opportunities to optimize Del Monte's replenishment execution. This could include analyzing customer forecasts, customer inventory reports, customer point of sale data, and customer metrics performance data (e.g., OTIF, In-stocks, Chargebacks, etc.), and leveraging this data to define Del Monte supply chain strategies.
  • Examples: Walmart Retail Link, Partners Online, OTIF, SQEP, Decision Support, GRS and NOVA, MADRID,
  • Identify current and potential in-stock and OSA opportunities and deploy solutions to protect Del Monte from lost sales.
• Partner internal cross-functional teams to support supply chain planning and execution of Del Monte innovation, promotions, newly accepted items, new points of distribution, network changes, and supply chain-related systems changes. Provide clear indication of potential challenges or opportunities related to inventory and inventory pipeline.

• Lead and/or support supply chain projects and initiatives as identified continuously improve and add value with our customers.

• Other duties as assigned.

Del Monte Foods Key Behaviors:

GET OUR HANDS DIRTY

• Dig in and understand the business.
• Stay focused on priorities and drive for results.
• Pursue goals with purpose and persevere through challenges.

CULTIVATE SOLUTIONS

• Improve processes, products and services.
• Take calculated risks to develop effective solutions.
• Use data and insights to drive business performance.

GROW SUCCESS TOGETHER

• Create an inclusive environment where everyone feels valued.
• Collaborate and promote teamwork to achieve individual and shared goals.
• Hold ourselves and others accountable for commitments.

Qualifications:

• BA/BS degree in Supply Chain, Business Management or other related field.
• Minimum 5-7 years of experience working in customer supply chain, sales, customer service, logistics, or customer finance within Consumer-Packaged Goods industry.
• Expert-level performer in analytics and data presentation, including working within multiple data sources/systems, demonstrating a fundamental knowledge of customer and supply chain systems, and presenting data in a way that can be understood by a broad professional team.
• Experience with SAP a plus.
• Experience with customer systems, such as Walmart Retail Link, Partners Online.
• Experience with data visualization platforms, such as MicroStrategy, Power BI, Tableau is a strong plus.
• Experience with Joint Business Planning and presentations.
• High Proficiency in Microsoft Excel, Power Point, MS Word, and Teams/Zoom.
• Experience in project management preferred.
• Excellent professional relationship building, intrapersonal skills, and teamwork experience required.
• Excellent customer service/relationship skills demonstrated.
• Experience working day to day with major retailers and customer contacts.
• Demonstrated ability to work on multiple tasks, showing initiative as both an independent and a team contributor.
• Ability to pursue customer and internal team goals with a purpose and persevere through challenges, adopting an ownership mindset.
• Strong written and verbal communication skills.

WE OFFER:

• Competitive salary.
• Comprehensive benefits package including Medical, Dental, Vision, and 401(k).

ALL RESUMES NEED TO BE SUBMITTED THROUGH THE LINK BELOW TO BE CONSIDERED. (https://recruiting.adp.com/srccar/public/RTI.home?c=2157813&d=External&rb=???#/https://www.delmontefoods.com/careers/). Please be advised that your application is not complete until you fill out, sign, and submit an Application for Employment for a specific position for which Del Monte Foods, Inc. is actively recruiting. Your application must reflect that you possess the required qualifications for the position.

No sponsorship is available for this position.

No agencies or 3rd party vendors.