Credit Counselor - Espanola/WFH Hybrid

Description

The primary role of this position is to assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative. The credit Counselor does this by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and fellow team mates. Exemplify Del Norte Pride to live with character, feel with empathy, and act with passion; a key component of this is to identify the financial needs of the member and recommend an appropriate credit union solution.

Description

• Demonstrate a working knowledge of the applicable core system, including loan, deposit, and collections platforms. 
•  Informs management of trends in underwriting contributing to delinquent/charge off loans. 
•  Contacts delinquent account holders to cure defaults; utilizes various skip tracing tools, and maintains accurate files, and ensures accurate and timely documentation of all collection efforts. 
•  Analyzes financial situation of delinquent borrowers to include credit bureau reports and provides sound recommendation for solutions to successfully resolve delinquencies. 
•  Maintains a working knowledge of Chapter 7 and 13 Bankruptcies. 
•  Processes insurance, disability, credit life, and whole loss claims. 
•  Process all member extension requests. 
•  Promotes a needs based member education culture within the department to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals. 
•  Work effectively in a team environment contributing to the success of the department and organization. 
•  Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.

This position may be eligible for a hybrid work arrangement between the Espanola Operations Branch and WFH.

Requirements

Experience 

•  One year to three years of similar or related experience. 

Education 

•  A high school education or GED. 

Interpersonal and Other Skills 

•  Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. 
•  Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values. 
•  Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities. 
•  Handles sensitive information with complete confidentiality and professionalism. 
•  Must have good communication and PC skills.
•  Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications.