Asst. General Manager

General Manager

Beaumont, Texas

Job Title: Assistant General Manager

FLSA Status: Exempt

Reports To: General Manager

SUMMARY: Responsible for supporting all aspects of the hotel operations including guest services/night audit, housekeeping/laundry, food and beverage, maintenance, and vendor/supplies to ensure superior guest satisfaction while maximizing hotel profitability. The AGM assists the General Manager (GM) in the day-to-day operations and serves at the acting manager in the GM’s absence. This position is a training position for GM. The AGM works the GM daily to learn, understand, and execute all management functions of a company GM

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a solid attendance record and have reliable means of transportation to work. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• At least 2-3 years progressive experience in a hotel setting. Prefer AGM experience.
• Must be proficient in Windows operating systems.
• Must have valid driver's license.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data.

ESSENTIAL DTIES AND RESPONSIBILITIES:

1. Manages reservations systems, PMS systems and trains front desk staff on applicable technology and operating procedures.

2. On a daily basis, reviews the hotel’s rates and availability data as contained in (1) Yield Management Systems programs, (2) the hotel’s Property Management System (PMS) program, (3) the hotel’s Central Reservation System, and (4) those internet sites that require daily on-line maintenance by hotel management.

3. Reviews the hotel’s room availability data and performs weekly and monthly Forecasting reports in accordance with established forecasting methods and procedures.

4. Supervises and motivates all front office staff. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Establishes and maintains a pro-active human resource function to ensure both employee motivation as well as adequate training and development.

5. Assigns duties and shifts to front office staff. Ensures all front office staff receive adequate training. Observes and coaches front office staff performance to ensure adequate services and adherence to Company policies and procedures and established front office operating procedures. Also monitors performance of the front office staff through verification and analysis of guest satisfaction systems reports. Implements timely and effective corrective actions when necessary.

6. Ensures front office staff maintain records of room availability and guests' accounts, ensuring accurate and timely completion of required paperwork by front desk staff.

7. Works the front desk during busy periods or when necessary, checking in/out of guests, computing bills, collecting payment and related activities.

8. Attends and contributes to meetings.

9. Creates an operating environment that assures consistent guest satisfaction.

10. Interacts with the public, customers, employees, union and government officials with tact and courtesy.

11. Communicates verbally and in writing with all levels of employees and hotel guests

12. Manages reservations systems, PMS systems and trains front desk staff on applicable technology and operating procedures.

13. All other duties as assigned.

SUPERVISORY RESPONSIBILITIES: Typically, directly supervises 2 to 4 employees at the hotel, including department heads and the front desk agents. Indirectly supervises all hotel personnel with General Manager. Carries out supervisory responsibilities in accordance with the Company’s polices, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees: planning, assigning, and directing work with the General Manager: addressing complaints and resolving problems.

EDUCATION and / or EXPERIENCE:

• Absent extraordinary prior on-the-job experience, the Assistant General Manager position requires a High School diploma or general education degree (GED) and preferably either a two-year business degree or a four-year business or liberal arts degree (or equivalent combination of education and experience).

• Requires an occupationally significant combination of vocation education, apprentice training, on-the-job training, and essential experience in less responsible hotel skill level and management positions.

• A Certified Hospitality Administrator designation is preferred.

LANGUAGE SKILLS: Assistant General Managers must have developed language skills to the point to be able to:

• Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.

• Author routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction and style.

• Ability to speak effectively in English before groups such as customers or employees.

COMPUTER SKILLS: Assistant General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following:

• Company-issued electronic mail programs

• Electronic programs: Merlin and Opera

• Company-issued internet browser programs

• Property Management System

• ADP – Payroll System

REASONING ABILITY: Assistant General Managers must have developed reasoning abilities to the point to be able to:

• Apply common sense understanding to carry-out instructions furnished in written, oral, or diagram form.

• Use mathematical skills to interpret financial information and prepare budgets.

• Read and interpret business records and statistical reports.

• Make business decisions based on production reports and similar facts, as well as experience and good judgment.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to (10) ten pounds and frequently lift and/or move up to 25 (twenty-five) pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

ENVIROMENTAL CONDITIONS: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IMPORTANT NOTE: Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the business needs and requirements of the Company and/or the hotel.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
• Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include compliance with Hotel’s dress code and wearing a name tag when working (per brand standards).
• Comply with and ensure adherence to hotel’s standards and regulations to encourage safe and efficient hotel operations.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.

• Must have the legal right to work in this country
• Must reside in the U.S. and be ready for in-person interviews when applying
• Be able to pass a background screening that includes credit.
• Proof of COVID-19 vaccination

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration or Business Administration, plus 2-5 years of prior hotel Assistant GM experience, or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. Must speak fluent English. Other languages preferred - Spanish.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

COVID-19 considerations:
All Employees are required to wear a mask while working on the property. Employees are encouraged to be COVID-19 vaccinated with any appropriate booster vaccines.

Ability to commute/relocate:

• Beaumont, TX 77708: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Assistant manager: 2 years (Preferred)
• Hotel management: 2 years (Preferred)
• Hospitality: 5 years (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location