Catering Supervisor, American Family Field

The Opportunity

Minimum pay rate: $13.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Responsibilities

• Train and supervise catering associates and observe job performance.
• Ensure catering associates properly prepare catered events for guests; conduct walk-throughs to check for any issues.
• Ensure all food presentations and displays meet company standards.
• Ensure responsible alcohol service and report any violations.
• Answer guest questions regarding food preparation or ingredients, service, or billing.
• Resolve guest complaints, with the assistance of the department manager.
• Ensure that all workstations, pantries, and storerooms remain clean and sufficiently stocked; ensure replacement stock is ordered.
• Ensure all sanitation practices are used and Department of Health guidelines are followed.
• Ensure specifications and requests of each catering order/event are communicated and executed effectively.
• Lead catering associates by example, this is a hands-on role
• Thoroughly completes all event set-up and breakdown responsibilities within timelines provided.
• Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.
• Performs day-to-day assignments in addition to oversight duties.
• Performs other duties as assigned.

Qualifications

• Minimum of 6 months to 1 year of service experience in a hotel, full-service restaurant, catering facility, or club environment required.
• Excellent guest service skills.
• Detail-oriented with strong organizational skills.
• Ability to work accurately, efficiently, and courteously in a high-pressure environment.
• Good leadership and training skills; ability to teach others as well as delegate tasks.
• Good communication skills; ability to effectively communicate with guests, and retain and communicate menu information and service preferences.
• Able to follow job procedures and manager instructions.
• Basic math skills; ability to accurately account for inventory.

Physical Requirements

• Ability to lift up to 40 pounds for set-up, service, and clean-up.
• Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting as the work duties demand.
• Ability to work in variable temperatures .

Shift Details

Varies

Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.