Case supervisor

Summary Statement

Make your application after reading the following skill and qualification requirements for this position.

This is the first line supervisor of a unit of Judicial Case Processors or the supervisor of a Justice of the Peace Court.

Work may also include performing actual caseload management functions. This position will supervise call center employees.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.

Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Assesses case filings to determine placement in case track / program or recommends referral to alternative case tracks.
• Interprets and applies court rules, laws and procedural requirements for case events and case flow management.
• Monitors and coordinates case activity through multiple legal events and processes. Tracks case events / status, anticipates case flow problems / causes for delay and initiates appropriate action to expedite cases effectively and efficiently including contacting participants to resolve issues that inhibit case flow.
• Develops case management procedures for use by judge or team.
• Advises judicial officers regarding various case events that ultimately lead to final case disposition.
• Coordinates case activity and events with judicial officers, attorneys, law enforcement agencies and litigants.
• Resolves technical case processing issues requiring research of case data and coordinating activities with other agencies and courts.
• Research case files, records and other sources of information to ensure accuracy of case data, prepare and issue court documents and resolve discrepancies and issues related to case flow.
• Establishes and maintains contacts with the legal community, other agencies and courts / units, both externally and internally, to ensure case flow is expedited.
• Enters case data into automated case management systems; prepares and maintains case files and records.

Job Requirements

JOB REQUIREMENTS for Judicial Case Processing Supervisor. Applicants must have education, training and / or experience demonstrating competence in each of the following areas :

• Six months experience in document processing and control which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures and ensures quality assurance of results.
• Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Three years experience in using an automated information system to enter, update, modify, delete, retrieve / inquire and report on data.
• Six months experience in narrative report writing.
• Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others;

OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hire's Form I-9 information to confirm that you are authorized to work in the U.

S. For more information refer to our job seeker resources.

Benefits

To learn more about the comprehensive benefit package please visit our website at https : / / dhr.delaware.gov / benefits /

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.

It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.

For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application online, all future correspondence related to your application will be sent via email.

Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458.

TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.

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Last updated : 2024-09-28