CSR - Customer Service Representative

Come Be a Part of Our Story… Best Team, Best Opportunity, Best SERVICE!

We take pride in our reputation for providing excellent customer service and are looking to add to our team. This is not a sales position. Our call center environment is casual and focuses on providing the best customer service to our customers. In this position, you will be responsible for taking customer's orders over the phone, and resolving issues in a timely, friendly and professional manner. Call Center experience preferred.

Shift: 10:30AM-7:00PM

Duties & Responsibilities:

• Assist customers with orders and help them select the best service for their needs.
• Answer questions regarding services we provide and customer orders via phone, fax, and Internet in a call-center environment.
• Contact customers with status updates on pick-ups/deliveries.
• Assist customers with service issues and work to resolve them quickly and accurately.
• Ability to handle escalated customer calls as necessary.
• Make outbound customer satisfaction calls as assigned.
• Achieve and maintain weekly Quality Assurance standards.

Qualification requirements:

• Previous experience in courier, delivery, or logistics industry a plus but not necessary.
• Previous call center experience preferred.
• Must possess excellent communication skills, both written and oral.
• Keyboard skills of at least 45 wpm.
• Working knowledge of MS Office (Word, Excel, and Outlook).

DI Overnite provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws and complies with applicable state and local laws governing non-discrimination in employment in every location in which the Company operates. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays

Ability to commute/relocate:

• Anaheim, CA 92806: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call Center: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: One location