Customer Success/Account Manager

Delivery First is a fast-growing, well-funded, early-stage startup with ample room for growth. Our Mission is simple: Delivery First provides the go-to delivery solution that connects local businesses with their valuable customers. We use our platform to deliver efficiently, professionally, and in a transparent cost-effective manner. We support our partners growth and prosperity while demonstrating the highest integrity with our customers and team members.

Job Summary

This is a great opportunity to be a part of our company’s exponential growth including the challenges and opportunities that come along with it! This role will provide customer service and ongoing sales for our restaurant partners.

Responsibilities

• Manage restaurant relationships while building towards business goals
• Meet regularly with restaurant partners to gather feedback, learn additional business needs, and discuss new offerings from Delivery First
• Communicate with restaurant partners on an ongoing basis to monitor and support progress
• Work with internal team to ensure we are delivering top service in all areas of the business
• Increase business with current partners through additional opportunities including extended delivery hours, additional driver staffing, and technology including delivery platform and POS integrations
• Clearly communicate the value of Delivery First and new offerings to customers
• Achieve and exceed quarterly targets

Requirements

• 1-3 years in B2B sales, account management, and/or customer service or equivalent education
• Customer service oriented, sales minded and motivated, and ability to stay calm and collected under pressure
• Comfortable with technology; CRM or other account management system experience is a plus
• The desire to work in a fast-paced environment
• Eager, able and willing to “jump in” where needed, and ability to wear multiple hats
• Able to work flexible hours
• Ability to travel within the Chicagoland area to restaurants

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Work Location: One location