Global Operate Technology GenAI Leader

Work you'll do

In this role, our Operate Technology GenAI Leader will work with Global businesses (Consulting, Tax & Legal, Cyber) to deliver Generative AI and other automations across globalize assets for usage worldwide. As the Technology GenAI Leader, you will drive the vision, adoption and usage of automation, AI and GenAI across global assets with teams that sell, support and manage the asset in local markets. Our GenAI Lead will also coordinate and communicate with leaders across Global and member firms.

Responsibilities:

• Drive and enable the delivery of cloud computing, automation, artificial intelligence and Generative AI capabilities in existing and new assets used by the Deloitte Operate business worldwide to reduce costs and deliver business value
• Evaluate new technology solutions proposed by MF businesses to assess technology value and advise leadership on implementation, automation and global usability
• Drive architecture models that adhere to Deloitte policies related to privacy, residency and data sovereignty by ensuring solutions that deliver capabilities to localize data around the globe, recognizing emerging capabilities in Generative AI
• Enable the scale of large country solutions (including ServiceNow and propriety solutions) across the Deloitte network, factoring in local requirements with implementation planning. 
• Directly engage and collaborate with member firm business teams, leaders and client facing teams to communicate, demonstrate and outline automation functionality (AI, GenAI, others) 
• Partner with Global Operate teams and target geographies to ensure appropriate knowledge sharing related to automation, artificial intelligence, and Generative AI; identify & mitigate roadblocks to adoption

The team

The Global Operate Team is comprised of professionals with various areas of focus that collectively provide mission critical services. Whether focused on sales excellence, delivery transformation, quality and risk management, contracts management, finance and operations, capability build, communications and change management, knowledge management, marketing and market intelligence, or other activities, these professionals ensure that our Firm operates efficiently, and our people can effectively serve clients every day.

Qualifications

•  10 years of experience in professional/client services capacity with 2 years Operate experience, emphasizing development/management skills in technology solutioning, automation, Generative AI, Artificial Intelligence, Cloud Computing and/or large scale enterprise solution global delivery vendors/alliances
• Experience with enterprise application implementations in a global setting, with a strong focus on automation to reduce costs; understands how clients benefit and evolving solutions/tools with emerging trends in IT
•  Advanced understanding of tools such as MS Word, PowerPoint, Excel, O365, SharePoint, Articulate, BrainShark, Adobe Captivate, HTML, Articulate, MS Teams, Zoom, ServiceNow, ITSM, OperateEdge & automation tooling
•  Experience in delivery of client service projects; team player with a “customer focused” mentality; ability to operate under minimal supervision in a matrix environment
•  Ability to understand the value of IT solutions within the context of Deloitte’s business (both US and global)