What are the responsibilities and job description for the SFMC Technical Support position at Deloitte US?
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development?
Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.
Work you’ll do
Your responsibilities may depend on the level of experience you have in technical consulting, Salesforce Marketing Cloud development, general system architecture, etc.
- This highly skilled and motivated individual responsible for triaging, prioritizing, troubleshooting, and remediating system incidents related to Service Cloud and Marketing Cloud platforms as reported by clients and in accordance with SLAs
- Must be able to understand user requirements and challenges then deliver high-quality technical support
- Technical SME for SFMC customer support
- Implement and maintain best practices of customer service
Qualifications
Required:
- Technical Bachelor’s degree required
- 4 years of experience as a Marketing Cloud admin, consultant, developer and/or related experience in Marketing Technology consulting
- Technical knowledge of Salesforce Marketing Cloud (SFMC) aka ExactTarget is mandatory
- Experience creating and improving Marketing Cloud data model and architecture
- Ability to troubleshoot and problem solve independently
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
- You may be required to obtain the necessary level of security clearance based on the clients and industries/sectors you serve
Preferred:
- Experience with the following: Salesforce, Email Studio, Mobile Studio, Journey Builder, Content Builder, Audience Builder, Data Modeling, SQL, AMPscript
- Familiarity with multi-org connector and Marketing Cloud API
- Hands-on experience in requirements gathering and translating them into technical solutions
- Knowledge of Guide Template Language
- Front-end development building Cloud Pages utilizing HTML, CSS, JavaScript and AMPScript
- Experience with object-oriented program languages APEX, Visualforce, JQuery, SOQL and SQL queries
- Experience implementing automated solutions utilizing Marketing Cloud Server-Side Java Script (SSJS)
- Master with SQL and robust understanding of Marketing Cloud’s contact data model and ETL
- Preferred Certifications: Marketing Cloud Consultant, Marketing Cloud Developer, Marketing Cloud Admin, Marketing Cloud Email Specialist
The team
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Advertising, Marketing, & Commerce (AM&C) offering helps public sector clients connect with the people, stakeholders, and citizens they serve. Our team works with agencies to transform, elevate, and modernize constituent-government experiences. GPS AM&C creates brands, develops content, and implements best-in-class marketing strategies to inspire engagement, influence behavior, and drive adoption across the country.
How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Salary : $71,500 - $90,600
