Appian O&M Coordinator

Are you looking to make an immediate impact where you can help our clients solve their business challenges? Deloitte's Core Business Operations (CBO) portfolio operates at the center of our client's business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.

Recruiting for this role ends on October 31,2024.

Work you'll do

• Provide SME expertise and triage for defect tickets coming into Tier 3 support of the Appian platform.
• Advise the testing and development team on the identified bugs.
• Triage of tickets based on client impact.
• Conduct root cause investigations and defect resolutions as necessary as the Appian SME.
• Monitor backlog for the status of software bugs/defects.
• Coordinate bug/defect fixes as the client directs through the agile release train process.
• Provide service desk metrics and technical analysis reports.

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology, and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The Application Modernization and Innovation offering is comprised of experienced professionals who help guide clients through their most complex technology challenges. This can include the delivery of large-scale software applications & integrated systems, the development of service-oriented architecture (SOA) & other integrations solutions, and the delivery of technology enablement to support CIO services transformation. Our Application Modernization and Innovation offering focuses on key client issues that impact the core business. We provide operational value, modernized mission solutions, and enhanced technology innovation.

Qualifications

Required:

• Bachelor's degree required.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Must be able to obtain and maintain the required clearance for this role.
• Ability to travel 10-25%, on average, based on the work you do and the clientsandindustries/sectorsyou serve.
• Appian Certified Associate Developer certification.
• CompTIA Security or CISSP Certification.
• 5 year of relevant experience in development or help desk support.
• 3 years of experience in Appian development.

Preferred:

• Active Secret Clearance preferred.
• Appian Certified Senior Developer certification preferred.
• Previous Government contracting experience preferred.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,875 to $163,125.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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