What are the responsibilities and job description for the Salesforce Functional Lead position at Deloitte?
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
Work you'll do
The team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
Qualifications
Required:
Preferred:
Work you'll do
- Serve as overall Salesforce functional SME across capabilities and advise Agile Management Lead on priorities and requirement prioritization for each epic
- Serve as programmatic grants management SME to communicate functional needs against technical requirements
- Review SOPs, templates and program guidance and work with program teams to develop business process maps
- Translate business process maps into functional requirements with supporting functional documentation
- Create functional user stories with acceptance criteria and review with Product Owners, Program representation and Salesforce for sign-off
- Participate in solution demos and conduct iterative testing against functional requirements
- Advise testing resources on script development and testing coordination
- Oversight of post go-live activities, including: Fielding inquiries from program teams about intended use of deployed functionality from functional team, coordinating with program teams to communicate upcoming changes to user experience
- Serve as SME for reporting and analytics using Salesforce, PowerBI, or another analytics capability
The team
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000 professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
Qualifications
Required:
- Bachelor's degree
- 3 years of Consulting experience or relevant industry experience
- 2 years of Functional Requirements gathering experience
- 2 years of Salesforce implementation and/or project experience
- 2 years of experience writing user stories
- 1 years of experience mentoring team members
- 2 years of Agile Software Development Methodology experience
- Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
- Must be able to obtain and maintain required clearance for this role
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred:
- Salesforce or CRM SaaS Solutions experience
- Agile Project Management
- Scrum Master Certified
- SDLC Scrum Process knowledge
- Prior exposure supporting Government/Federal Digital Transformation efforts
- Client management experience
- Ability to communicate and manage stakeholder expectations
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