What are the responsibilities and job description for the Specialist – Warranty Supply Chain Management position at Delta Air Lines, Inc.?
The TechOps Supply Chain Warranty team is seeking an experienced professional to join as a Specialist – Warranty Supply Chain Management, responsible for the execution of warranty claim project management.
Important attributes for this role include being a self-starter, accountable to self and driving accountability from suppliers. The Specialist must work collaboratively with frequent interaction with internal stakeholders and understanding their constraints; be relationship-driven, solution-oriented, strategic, and a good problem solver; and be able to work with minimal supervision and superior prioritization skills to enable complete ownership of projects. A basic understanding of aviation warranty processes, contracts, and metrics is highly preferred.
Summary of responsibilities (not comprehensive of all tasks):
- Analyzes and interprets complex data sets and attends meetings to create warranty claims, solicits internal stakeholder feedback to ensure full warranty capture, uses correct external process for warranty claim filing with each Supplier, and manages each claim until completion.
- Builds and fosters relationships with Delta Engineering departments, Materials groups, and production shops across Delta TechOps to identify part failures and reliability issues.
- Develops strong internal (Delta) relationships with Sourcing Managers in Supply Chain to understand and execute on claiming contract entitlements.
- Develops strong external (Supplier and Aircraft Manufacturer) relationships to enhance ability to negotiate both contractual and concessionary warranty claim settlements.
- Proactively engages with Suppliers to hold them to a high level of accountability to drive warranty claims to completion
- Supports developing improvements to the efficiency, productivity, and performance of internal Delta warranty process(es).
- Works closely within the warranty team to understand administration of fleet and engine performance warranties and guarantees (for example, D&Cs, IFSD rate).