What are the responsibilities and job description for the IT Support Analyst position at Delta Asphalt?
Compensation
67500.00 to 77500.00 Per Year
Job Summary
As an IT Support Analyst, you will be the face of Barrett Industries Corporate IS support, directly contacting our internal customers and providing outstanding—at times onsite—customer service for a variety of technical issues.
Main Responsibilities
Assist our customers in improving their use of our information technology systems.
Prioritize incoming requests from throughout all regions made by phone, e-mail and in-person.
Empathize and connect with customers to ensure their satisfaction and the successful resolution of issues.
Be the onsite relay for all global ISS services (applications, infrastructure, support); analyze needs, identify problems, coordinate assets and share solutions.
Travel to our locations within your territory to resolve critical issues, potentially on a moment’s notice—including occasional travel outside of your coverage territory (perhaps between the US and Canada).
Provide technical support and administration for our business-critical systems, including Microsoft Windows 11, Microsoft Teams and Microsoft Office 365.
Assist with installation of and maintenance of workstations, servers, printers, local and wide area networks, and the associated technology at our manufacturing plants, including mobile devices.
Assist with support of our business applications (such as JWS Apex, COMMAND series, and HCSS applications) as much as your ever-growing skill level allows.
Lead projects and be a guide to the business in whatever capacity is required, such as a technology refresh or data analysis—take the initiative to fill whatever need you may see.
Analyze trends to improve both the support process and user training.
Treat everyone with respect and be a model of integrity.
The successful candidate will bring good eye for business from the construction or manufacturing fields and/or a relevant IT degree or equivalent experience. Windows desktop support or project management experience would also be beneficial. Regional IT support teams occasionally work irregular hours to effectively support all of Colas’ operations. We work with the business to ensure that coverage meets the needs of everyone, so schedule flexibility is required.
Skills And Qualifications
IT helpdesk / customer service experience
Strong written and verbal communication skills
Ability to work both autonomously and as a member of a team (both in-person and remotely)
Ability to make decisions quickly
A quick learner and problem solver
Ability to lift 20 pounds
Education Requirements
- Typically requires a bachelor’s degree and at least 2 years of experience
Job Type: Full-time
Pay: $67,500.00 - $77,500.00 per year
Education:
- Bachelor's (Required)
Experience:
- IT support: 2 years (Required)
Ability to Commute:
- Syracuse, NY 13212 (Required)
Ability to Relocate:
- Syracuse, NY 13212: Relocate before starting work (Required)
Work Location: In person
Salary : $67,500 - $77,500