Customer Service Representatives - Digital Team - REMOTE (Full Time - Weekend 1st shift)
POSTED ON 11/20/2020AVAILABLE BEFORE 2/8/2021
Delta Defense LLCWest Bend, WIRemoteFull Time
Job Posting for Customer Service Representatives - Digital Team - REMOTE (Full Time - Weekend 1st shift) at Delta Defense LLC
Do you thrive in an organization that values your ability to build relationships in a fast paced environment? Are you at your best with there is clear direction, people to influence or assist, and plenty of work to be done? Would you describe yourself as fun loving and flexible? Then this job is the perfect fit fo you!!
These are work from home opportunities! Or be at our HQ if you choose to do so.
THESE ARE FULL TIME WEEKEND SHIFT OPENINGS FRIDAY-MONDAY: Hours for this position vary between 6:00am-6:30pm CST.
Position Summary: Customer Engagement Digital Advisors on our Digital Team provide world-class customer service via all written outlets including email, chat, SMS and social media direct contact such as PMs and DMs. These positions are responsible for interacting through all platforms utilized by Delta Defense to engage, educate and provide an unprecedented experience for all who interact through our social outlets, thereby assisting in the growth of the Delta Defense’s reach in the digital world.
Respond to emails, chats, SMS and all reasonable social media interactions
Respond to customer inquiries with knowledgeable, well thought out answers
Operate with a “Find needs, fill needs” mentality
Handle and resolve customer issues with empathy and attention to detail
Follow up with our customers as needed to ensure the best possible service
Maintain alignment with Core Values and Mission of the USCCA in all interactions
Skills/Abilities and Education Requirements:
Background in Customer Service (experience in digital modes of communication a plus)
Excellent interpersonal, verbal and written communication skills.
Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion.
A Passion for written communication and customer service
Computer fluency and understanding of software and advanced internet functions
Ability to work cooperatively in a team environment, as well as remotely
Firearms and self-defense knowledge and training is preferred but not necessary
Demonstrates the Core Values of Delta Defense, LLC
Successfully pass the WI Casualty and Property Licensing
**MUST BE ABLE TO DO A FULL TIME TRAINING (M-F) FOR THE FIRST SIX WEEKS AT HIRE**