Vendor Program Manager, Localization

Job

Description

Position Title

Vendor Program Manager, Localization

Position Summary

The Vendor Program Manager recruits, selects, and on-boards qualified third-party localization vendors to ensure capacity needs for Deluxe’s subtitling and captioning workflows. You will lead the development and execution of a metrics-based vendor partner participation program, working with key stakeholders to clarify vendor key competencies, expectations, and delivery requirements to ensure collaboration with the highest performing localization vendors.

About the Team (Localization)

Localization is the process of translating and adapting content to specific geographical regions for consumption in local markets. Though many services make up the elements of the localization process including dubbing and subtitling, the goal of localization is to be authentic to the content being created, protecting the creative vision, specifically for a target market, no matter their language, culture, or location.

Deluxe is one of the world’s leading localization providers to the entertainment industry. We provide clients and therefore end users with a worldwide service offering in over 80 languages for theatrical, home entertainment, broadcast TV and streaming services.

Main Duties

• Recruit, select, and manage the on-boarding and engagement process for qualified third party localization vendors, in accordance with Deluxe’s business needs.
• Collaborate with other Global Translator Management team members to ensure vendor pre-qualification and testing, rate negotiation, training and management, as well as documenting vendor agreements and workflows.
• Develop, execute, and maintain a formal Vendor Participation Program, confirming key competencies, expectations, and delivery requirements with key stakeholders and transforming this information into a transparent metrics-driven program, setting and tracking KPIs to engage top-performing vendors.
• Maintain all pertinent data points to support overall capacity needs and maintain spending targets.
• Support project management teams to provide project resources
• Maintain a clear, shareable reference list of preferred vendors for global teams to use in project planning exercises and capacity requests
• Build and maintain good relationships with vendors.

As part of Global Translator Management’s Translator Resource Support team, you will work cross-functionally with Talent Acquisition, Community Support, Training, Linguistic Quality and Data Analytics teams to help Deluxe strengthen localization capacity and ensure quality vendor partnerships. This position reports to the Director of Supplier Management.

What You Bring

• 3 years Vendor Management experience in the localization industry
• Experience and knowledge in the localization industry as a whole
• Experience and knowledge of the media and entertainment industry
• Experience in subtitling localization preferred
• Excellent verbal and written communication skills in English
• Fluency in additional languages is a plus
• Excellent presentation and negotiation skills
• Result-oriented attitude
• Experience in working with multinational and multicultural teams, and cultures that extend beyond the corporate footprint
• Must be comfortable in a fast-paced environment, reacting quickly to escalations and able to handle high-volume communications from multiple sources
• Skilled problem-solver who thinks critically and creatively and is able to determine root cause of issues
• The ability to multitask and meet agreed upon deadlines
• The ability to manage complex projects
• Demonstrate collaborative spirit, be a great team player
• Demonstrate strong attention to detail and organization skills

About the Company

Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com .

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.